Setting up "Like" and "Check-In" options on Social Media Marketing


This guide provides you with instructions on how to configure Facebook "Like" and “Check-in” feature in the Social Media Marketing application, please note that the configuration for Twitter "Follow" and the Google+ "+1" is pretty similar.

Example scenario:

The first step is to go to the Admin Panel, click on Manage → Apps and open the Social Media Marketing application, then go to the Audience tab. Here you can set the following options:

Ask users to ‘Like’ your page: Yes

Facebook ID: 706497896051315

Include a ‘Check-In’: Yes


End-user experience

If the end-user logs for the first time, then he's asked to give some required permissions to our app to retrieve some information from Facebook.



Then the end-user is asked to "Like" the page set.


If the end-user clicks on "Like Page", then a pop-up window is opened. In this pop-up window, the end-user has to confirm the intention to "Like" the mentioned page.
Regarding this point, you may be interested in reading the Known issues paragraph at the end of this page.


Finally, the end-user is asked to post to the timeline.


If the end-user chooses to post, then the content is published to the Facebook timeline as shown below.


Please note that the Check-in feature works only if the Facebook page selected has a valid location set. If you configured the Check-In option with your page and the location does not appear on your user's timeline, please check the address on your page.

Known limitations

If an end-user try to log in through an Android-based device, after clicking on "Sign in to network" on the OS (so by using the CNA browser), then he will not be prompted to set "Like" to any page, regardless of any setting in the Social Media Marketing app.

This issue is due to the limitations of the CNA browser. As already mentioned above, Facebook is asking the end-user to confirm his intention to set "Like" in a separate pop-up window.
This pop-up window may not be opened properly on the Android OS CNA browser, and this prevents the end-user to go online as expected.

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