Mobile Survey

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Mobile Survey is an application that can add surveys to the Welcome Portal.

Admin Panel management

Find the "Mobile Survey" application in the Marketplace if it's available on your account. To get there, go to Manage Apps and search in the Marketing section.

By clicking the Manage button it is possible to enter the application. It is possible to create a new survey, view/edit an existing one, run an existing survey and see the answers given by end-users.

The application is available only for the Company owner.

Creating a new survey

In order to add a new survey, click the Add button on the top of the screen.

The set up your survey you have to configure the data in the following tabs:

  • Configure
  • Build

In the Configure tab, you have to enter some text values in your favorite language, such as: 

  • Survey Name (required)
  • Introduction (optional)
  • Thanks text (optional)
  • Button label: Next Step
  • Button label: Submit survey
  • Button label: Skip survey
  • Button label: Already answered
  • Button label: Start message

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In the Build tab, you can configure your questions. The following types are available:

  • Text
  • Multi Choice
  • Yes / No
  • Rating
  • Form

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Please find below all the details for each type.

 

Text

You can add a Text question if you want to ask an open-ended question.

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It is possible to configure the following fields:

  • Question: the text of your question
  • Description: a small description or comment for the question
  • Max Answer Length: how many characters are allowed for answers
  • Required: whether it is mandatory for the end-user to give an answer

 

Multi Choice

You can add a Multi Choice question if you want your end-users to select their answer from a list.

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It is possible to configure the following fields:

  • Question: the text of your question
  • Description: a small description or comment for the question
  • Required: whether it is mandatory for the end-user to give an answer
  • Answers As Dropdown/As list: if you want your answers to be presented as a drop-down menu or as simple text

By clicking Add Answer you can add your options.

 

Yes / No

You can add a Yes / No question if you want to ask a close-ended question ("Yes" or "No" are the only possible options).

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It is possible to configure the following fields:

  • Question: the text of your question
  • Description: a small description or comment for the question
  • Yes label: write "Yes" in your favorite language or in the form you prefer
  • No label: write "No" in your favorite language or in the form you prefer
  • Required: whether it is mandatory for the end-user to give an answer

 

Rating

You can add a Rating question if you want your end-users to rate an item on a rating scale of 1-5.

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It is possible to configure the following fields:

  • Question: the text of your question
  • Description: a small description or comment for the question
  • Required: whether it is mandatory for the end-user to give an answer
  • Style: you can choose to display Faces, Stars or Numbers

 

Form

You can add a Form question if you want your end-users to provide their personal data.

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It is possible to configure the following fields:

  • Question: the text of your question
  • Description: a small description or comment for the question
  • Required: whether it is mandatory for the end-user to give an answer
  • Override: whether the information provided by the end-user has to replace previously existing values. Please read more details at the end of this paragraph.

You can ask your end-users to provide the user fields below:

  • First name
  • Last name
  • Email
  • Document type
  • Document number
  • Gender
  • Birth date

For each field configured you can define the related label in your favorite language.

About the Override option, please consider the cases below:

  1. if the Override option is disabled and the end-user is authenticated, then:
    • the user data that are already stored in Volare will not be displayed
    • the user data that are not stored will be displayed, but the user's answer will not replace any already existing value

  2. if the Override option is enabled and the end-user is authenticated, then:
    • all the user data will be displayed, and end-user's answers will replace already existing values

  3. if the end-user is not logged in, then the Override option has no effect.

 

List of surveys

In the main page of the application, you can see all available surveys.

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For each survey, the available information is:

  • Title: the survey name. If the survey is not Published, then you can click and change the details
  • Status: can be Published (enabled on your Welcome Portal) or Draft (disabled)
  • Created: the creation date
  • Code: a unique code automatically assigned to your survey
  • Public Url: if the "public access" is enabled, then you can publish the survey at the displayed URL without being connected to an access point
  • # Questions: the number of questions the survey consists of
  • # Answers: how many end-users gave answers to the survey. By clicking on this value you can see the detailed statistics for the selected survey.
  • Actions: the possible actions for each survey that are:
    • Publish survey (o1b.png) or Deactivate survey (o1a.png): enable or disable the access to the survey from the Welcome Portal. It is allowed to publish only one survey per company instance.
    • Deny public access (o2b.png) or Allow public access (o2a.png): enable or disable the access to the survey from the Internet (without being connected to an access point)
    • Edit survey (o3.png): make changes for your survey. This action is allowed only if the access from the Welcome Portal is disabled (you cannot edit an active survey)
    • Delete survey (o4.png): delete your survey. This action is allowed only if the access from the Welcome Portal is disabled (you cannot delete an active survey)

See statistics

By clicking the # Answers value for each survey, you can see the related statistics.
In the Report tab, you can see a statistics dashboard, where user answers are summarized in some charts.

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In the Result tab, you can see all the answers given by the end-users, one by one.

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