The Survey application that allows you to create beautiful surely that can be sent via email, text or presented on the Access Journey during the guest WiFi onboarding.
DemoIn this example, you can see a survey triggered during the access journey to gather customer interests and insights. An email and a text message asking for feedback will also be sent after the visit.
Use Cases:
|
 |
Managing Surveys
Survey app is available in Splash and Compass for the Organization Managers only. You can open the app form the Marketing panel.
Summary:
Creating a new survey
In order to add a new survey, click the Add button on the top of the screen.
The set up your survey you have to configure the data in the following tabs:
- Configure
- Build
In the Configure tab, you have to enter some text values in your favorite language, such as:
- Survey Name (required)
- Introduction (optional)
- Thanks text (optional)
- Button label: Next Step
- Button label: Submit survey
- Button label: Skip survey
- Button label: Already answered
- Button label: Start message
In the Build tab, you can create your questions. The following types are available:
- Text
- Multi Choice
- Yes / No
- Rating
- Form
Please find below all the details for each type.
Text
You can add a Text question if you want to ask an open-ended question.
It is possible to configure the following fields:
- Question: the text of your question
- Description: a small description or comment for the question
- Max Answer Length: how many characters are allowed for answers
- Required: whether it is mandatory for the end-user to give an answer
Multi Choice
You can add a Multi Choice question if you want your end-users to select one or more answers from a list.
It is possible to configure the following fields:
- Question: the text of your question
- Description: a small description or comment for the question
- Required: whether it is mandatory for the end-user to give an answer
- Answers As Dropdown/As list: if you want your answers to be presented as a drop-down menu or as simple text
By clicking Add Answer you can add your options.
Yes / No
You can add a Yes / No question if you want to ask a close-ended question ("Yes" or "No" are the only possible options).
It is possible to configure the following fields:
- Question: the text of your question
- Description: a small description or comment for the question
- Yes label: write "Yes" in your favorite language or in the form you prefer
- No label: write "No" in your favorite language or in the form you prefer
- Required: whether it is mandatory for the end-user to give an answer
Rating
You can add a Rating question if you want your end-users to rate an item on a rating scale of 1-5.
It is possible to configure the following fields:
- Question: the text of your question
- Description: a small description or comment for the question
- Required: whether it is mandatory for the end-user to give an answer
- Style: you can choose to display Faces, Stars or Numbers
Form
You can add a Form question if you want your end-users to provide their personal data.
It is possible to configure the following fields:
- Question: the text of your question
- Description: a small description or comment for the question
- Required: whether it is mandatory for the end-user to give an answer
- Override: whether the information provided by the end-user has to replace previously existing values. Please read more details at the end of this paragraph.
You can ask your end-users to provide the user fields below:
- First name
- Last name
- Document type
- Document number
- Gender
- Birth date
For each field configured you can define the related label in your favorite language.
About the Override option, please consider the cases below:
- if the Override option is disabled and the end-user is authenticated, then:
- the user data that are already stored in Cloud4Wi will not be displayed
- the user data that are not stored will be displayed, but the user's answer will not replace any already existing value
- if the Override option is enabled and the end-user is authenticated, then:
- all the user data will be displayed, and answers of the end-users will replace already existing values
- if the end-user is not logged in, then the Override option has no effect.
List of surveys
On the main page of the application, you can see all available surveys.
For each survey, the available information is:
- Title: the survey name. If the survey is not Published, then you can click and change the details
- Status: can be Published (enabled on your Splash Page) or Draft (disabled)
- Created: the creation date
- Code: a unique code automatically assigned to your survey
- Public Url: if the "public access" is enabled, then you can publish the survey at the displayed URL without being connected to an access point
- # Questions: the number of questions the survey consists of
- # Answers: how many end-users gave answers to the survey. By clicking on this value you can see the detailed statistics for the selected survey.
- Actions: the possible actions for each survey that are:
- Publish survey (
) or Deactivate survey (
): enable or disable the access to the survey from the Splash Page. It is allowed to publish only one survey per organization instance. - Deny public access (
) or Allow public access (
): enable or disable the access to the survey from the Internet (without being connected to an access point) - Edit survey (
): make changes to your survey. This action is allowed only if the access from the Splash Page is disabled (you cannot edit an active survey) - Delete survey (
): delete your survey. This action is allowed only if the access from the Splash Page is disabled (you cannot delete an active survey)
- Publish survey (
Survey reports
By clicking the # Answers value for each survey, you can see the related statistics.
In the Report tab, you can see a statistics dashboard, where user answers are summarized in some charts.
In the Result tab, you can see all the answers given by the end-users, one by one. It is possible to export this report to a CSV file.
Publishing Surveys during the Access Journey
To publish a survey campaign in the Access Journey, you need to click on the button "Apply to" in the list of surveys.
A window pops up that allows deciding in which locations to publish the Survey.
In order to publish the Survey, you also need to enable the Survey content in the Access Journey. To create an interstitial experience, the best step where to publish the Survey is on the Login Attempt.
