Managing your end-users

By clicking the People button in the quick access toolbar, it is possible to display the list of end-users who are able to use the service.
The Add button allows you to create a new end-user from the Admin Panel.
The Export button allows you to export the user list into a CSV file.
The Columns button on the right side allows you to select the fields to show. It is possible to show from one to seven end-user fields at the same time.
Above each field of the end-users list, there is a smart search filter allowing to perform targeted searches.
By clicking the checkbox in this row, it is possible to select one or more end-users currently displayed and eventually activate the Delete button.
By clicking an end-user in the summary page, it is possible to access the page containing the details entered in the platform. From here it is possible to carry out a set of control and management actions.

From the command toolbar it is possible to perform the following actions:

  • Lock: through this button, it is possible to suspend the service provided to the end-user, for example- due to a violation of some policies. In this case, the end-user will not be able to use the service, until the administrator decides to unlock it by using the Unlock button that will be available in the command toolbar after the end-user has been locked.
  • Delete: through this button, it is possible to delete all information relating to a user, for example - after a long period of inactivity. In this case, if the deleted end-user tries to use the service again, it will be recognized by the system as a new user and will be forced to perform a new registration.
  • Export: through this button, it is possible to export the user details into CSV file.


The page displaying the details of end-users is divided into several tabs, each collecting information for monitoring purposes, which allow system users to perform a smart and efficient management activity on their workspace. These tabs are:

  • Info
  • Internet Plans
  • Connection Logs
  • Notifications
  • Map


The Info section consists of two fieldsets:
  • Info
  • Devices
The Info fieldset provides a summary of the information belonging to the end-user, that is the following:
  • Sign-up: indicates whether the end-user has registered to the service through the Social Login, or not.
  • Username: the unique name that identifies the end-user.
  • Status: whether the end-user is enabled or not to use the service.
  • Type: whether the end-user is a guest or was created through Sponsorship validation.
  • First name
  • Last name
  • Gender
  • Phone phone
  • Email
  • Birthplace
  • Birthday
  • Country
  • ID document
  • Document ID number
  • Promotional Communication Policy accepted: please read the article Marketing communications, opt-in, opt-out, etc. in order to learn more about the meaning of this field.
  • Personal ID
  • Passport number
  • Member ID (it will be displayed empty until this field is used in the instance)
  • Visits: the number of connections performed by the end-user
  • Internet Plan: the current Internet plan associated with the end-user
  • Last visit: the date of the last connection
  • Sign-up: the date when the end-user signed up for the first time
  • Friends (data displayed for some Social Login based accounts when available)
  • Organization (data displayed for some Social Login based accounts when available)
  • Job title (data displayed for some Social Login based accounts when available)
The Organization or the Location Manager can edit the data through the Edit button.

The Devices fieldset allows finding the MAC address of all the clients that were used to get the access to the Internet. The last date of connection is also available.

Internet Plans

The Internet Plans section collects the information about the Internet plans which have been assigned to the end-user. The following information is available for each Internet plan:
  • Name: the name of the Internet plan.
  • Type: whether it is Recurring or One-Shot.
  • Total: the total duration of the service. In case of a recurrent plan, this field indicates the total time of navigation available within the single renewal period; for a One-Shot plan, it indicates the total time of navigation assigned.
  • Remaining: indicates, for One-Shot plans, the remaining time of navigation.
The Organization or the Location Manager, through this section, can also assign a new Internet plan to the selected end-user.


In the Connections section, it is possible to monitor the traffic sessions performed by the current end-user, with details of:
  • Start: the start date and time for the selected traffic session.
  • Stop: the stop date and time for the selected traffic session.
  • Duration: the duration of the selected traffic session.
  • Traffic: the amount of traffic performed during the session.
  • Location: the Location where the connection was performed
  • Access Point: the name of the access point used to get the Internet access


In the Visits section, it is possible to monitor the Presence Visits detected for the current end-user, with details of:
  • Date: the date and the time of the visit
  • Duration: the duration of the selected visit
  • Location: the Location where the connection was performed

Please note that this section may not be available depending on your license.


In the Notifications section, you can view system notifications generated during the traffic sessions. This section is very useful in order to detect any abnormalities. The details reported for each notification are:
  • Date: the date and time when the abnormality occurred.
  • Message: the error message. This message is also displayed to the end-user in the Splash Portal, after attempting to access the system. Notification messages can be of various types and have different causes and resolutions. For more information, see Success/error messages during user authentications.loca
  • Location: the Location to which the end-user belongs.
  • Access Point: the Access Point, in the Location, where the end-user was logged in.


In the Map section, it displays a map of all the access points where the end-user has ever been authenticated to while accessing the service.

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