Social Media Marketing

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Social Media Marketing is a powerful marketing tool that collects information about your end-users and interacts with their social network accounts.

A Company or Venue Manager can browse or configure the application through these available menu items:

  • Access Posts
  • Updates
  • Tools
  • Feeds
  • Reports
  • Settings

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NOTE:
This article contains all the things that a system should know to make best use of all the features of the Social Media Marketing application.

 

 

"Access Posts" section

What is this?
The Access Posts section is where you configure the "status" messages that will be published on your end-users' timeline/profile after end-users perform a successful log in to the Welcome Portal.

When is it visible?
This section is always visible at Company level if the Company Manager did not set any delegation in Settings > Multilevel Control. Otherwise it is not visible.
The section is visible at Venue level if the following two conditions are satisfied:

  • The Company Manager set the multilevel control for Access posts in Settings > Multilevel Control. Otherwise it is not visible.
  • Social Login for the Venue is enabled for the following social networks: Facebook, Linkedin and Twitter. You can check enabled social networks by looking at the access template that is assigned to the Venue, or simply looking at social networks that are displayed on the login box of the Welcome Portal.

Technical details
Every time an end-user performs a successful authentication, the Welcome Portal checks if the Social Media Marketing application is enabled on the Venue. If it is, the Social Media Marketing application searches for a rule matching the specific social network and frequency and date/time conditions.
If a rule is found, then the associated content is published on the end-user's timeline/profile.

This section is divided into three subsections:

  • Access Post settings
  • Access Post Content
  • Scheduling

 

Settings

In Settings subsection you can set the rules to limit posting on your end-users' timeline or profile.
The Company Manager must carefully consider how to configure this part: access posts may be valuable to retaining customers, but excessive use may be considered otherwise annoying by your end-users.
The following options are currently available:

  • Enable social post
    If this option is enabled it will happen that, every time an end-user successfully logs in to the Welcome Portal using his "social" credentials, a message may be published to the user's social timeline, accordingly with the other options available in this page.
  • User decides to post or skip
    Enabling this option, the end-user is able to choose if the Social Media Marketing application can post a message on the timeline after each successful login. If this option is disabled, the message will be posted on the timeline in any case.
  • Limit posting to the timeline
    This option limits the number of messages published on the timeline belonging to the Facebook user. Please note that if the option User decides to post or skip is set to Yes, then the end-user is asked to post a message again according to the rules explained below. If the option is set to No, then the message is automatically published by the system. The available options (with the correspondent rules) are the following:
    • At registration only: the message is posted on the timeline only once when the user sign-up for the serivce.
    • Once a day: when the end-user logs in, then the history of the end-user is checked. If the last message was posted later than last 24 hours, then no message is posted on the timeline. Otherwise, the behavior depends on the User decides to post or skip option. If this option is set to Yes, then the end-user is asked to post again a message. If the option is set to No, then the message is automatically published. For subsequent log in attempts, the behavior is the same.
    • Once every 3 days: when the end-user logs in, then the history of the end-user is checked. If the last message was posted later than last 72 hours, then no message is posted on the timeline. Otherwise, the behavior depends on the User decides to post or skip option. If this option is set to Yes, then the end-user is asked to post again a message. If the option is set to No, then the message is automatically published. For subsequent log in attempts, the behavior is the same.
    • Once a week: when the end-user logs in, then the history of the end-user is checked. If the last message was posted later than last 24x7 hours, then no message is posted on the timeline. Otherwise, the behavior depends on the User decides to post or skip option. If this option is set to Yes, then the end-user is asked to post again a message. If the option is set to No, then the message is automatically published. For subsequent log in attempts, the behavior is the same.
    • Once a month: when the end-user logs in, then the history of the end-user is checked. If the last message was posted later than a month before, then no message is posted on the timeline. Otherwise, the behavior depends on the User decides to post or skip option. If this option is set to Yes, then the end-user is asked to post again a message. If the option is set to No, then the message is automatically published. For subsequent log in attempts, the behavior is the same.
    • Once every X login: when the end-user logs in, then the history of the end-user is checked. If the end-user has posted a message later than X login attempts ago, then no message is posted on the timeline. Otherwise, the behavior depends on the User decides to post or skip option. If this option is set to Yes, then the end-user is asked to post again a message. If the option is set to No, then the message is automatically published. For subsequent log in attempts, the behavior is the same.

Access Post Content

Once the frequency limit on the access posts has been set, you must create the content for the messages that will be published on the end-user's timeline/profile.

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The Social Media Marketing application currently supports the following two actions:

  • Configure default content. This will be selected accordingly with frequency limits set in the Access Post Settings paragraph
  • It is possible to override the default content with specific "scheduling" rules to be applied in particular dates or times. If date/time conditions for the "scheduling" rule are matched, then the associated content is selected, otherwise the Social Media Marketing application checks if default content is applied.

The first action consists of entering your data in the Access Post Content section and then clicking the Save button.
The second action consists of entering your data in the Access Post Content section, then clicking the Schedule button and configuring the input in the Scheduling section.

In this paragraph we will explain how to configure default content. The second method will be discussed in the subsequent paragraph called "Scheduling".

In order to set default content for all access posts, you have to configure the following options:

  • Social networks: select the social networks to enable for contents.
    At Company level, the following social network are available: Facebook, LinkedIn, Twitter.
    At Venue level you can find the same social networks if they are enabled for Social Login in the access templates associated to the Venue.
  • Post content: this is the text content that will be published on the social timeline. This option is no longer available for Facebook due to some changes on their APIs.
  • Add a link: this is the URL where the social post will point to.
  • Use Linked Facebook Page: this button appears if Facebook is selected as Social Network and there is a Facebook page set in Your social networks section (located in the Settings page). By clicking this button, the Add a link input field is filled with the URL of the Facebook page set in Your social networks section.
  • Attach Image: set an image to be displayed with your social post. Please note that currently this option will not work for Twitter messages.

Then click on the Save button.
This content will be chosen as the content of the post in the two following cases:

  • You didn't schedule any posts
  • You scheduled some posts, but none meets date/time conditions you set (you can clarify this by reading the following paragraph about the Scheduling section).
  • If the end-user performs a social login with the social network you configured.

By clicking the Delete button, it is possible to delete the current post content.

Scheduling

In this section it is possible to set a list of contents along with some date/time conditions.

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Once an end-user successfully logs in using Social Login, the system checks all the scheduled posts and finds those meeting date/time conditions set.
Please note that scheduled posts listed are ordered according to their last update time: in detail, more recently modified posts are displayed at the top of the list, less recently modified posts are displayed at the bottom of the list.

Accordingly with frequency limits set in the Settings paragraph, the following three cases may occur:

  • No scheduled posts meet date/time conditions. In this case the Social Media Marketing application selects the access posts configured in the Post content section and publishes its content to the end-user's timeline/profile
  • One scheduled post meets date/time conditions. In this case its content is published to the end-user's timeline/profile
  • More than one scheduled post are meeting date/time conditions. In this case the Social Media Marketing application publishes the content of the more recently modified post (as we mentioned before, the first post in the list is the one created or updated more recently and the last one is the one created or updated less recently)

Please note that date/time conditions are calculated accordingly to the time zone set in the International Settings. Please learn more here.

The list of posts contains a summary of the rules set for each scheduling. It is possible to edit or delete each item by clicking the appropriate button.
When creating or modifying a post, you must set the following options:

  • How often do you want to schedule this status?: this option indicates the type of scheduling rule going to be set. The following options are currently available and will be analyzed in detail later:
    • Just once
    • Daily
    • Weekly
    • Monthly

  • Venue: this option is available only for the Company level and if the Multi-access Control for Access Posts is disabled. It allows to set a content to be published only when the end-user comes from specific Venues. If this field is empty then the content is applied to all Venues.

  • Hotspot: this option is available only for the Company level and if the Multi-access Control for Access Posts is disabled. If one or more Venues were selected in the Venue input, then the content is applied to all the Venues. If the Venue is specified but the Hotspot field is empty, then the content is applied to all the Hotspots of the selected Venue.

  • E-mail notification when this message is posted: if this option is enabled, then the system sends an E-mail notification each time a scheduled content is published on a timeline. The recipient of this email is an admin system user (For details on this, see Adding and managing system users).
    In detail:
    • The "admin" system user of the Company instance, if the Multi-access Control for Access Posts is disabled.
    • The "admin" system user of the Venue instance, if the Multi-access Control for Access Posts is enabled.

Below, you can find all the available types of scheduling rules you can set through the How often do you want to schedule this status? option, along with the options available for each type.

Just once

By setting "Just once" in How often do you want to schedule this status?, you can create content that will be published at most once in the end-user's timeline
It is possible to select this type of access post only once per end-user. Next time this content will not be chosen, unless the Just once condition is changed.

In order to schedule a Just once access post, you must specify the following date/time conditions that that must be both satisfied:

  • Active from ... to ...: the start date and the end date when the content may be selected as end-user's access post.
  • Posting between ... and ...: the start time and the end time when the content may be selected as end-user's access post.

In short, a Just once access post may be selected as the one to be published on an end-user's timeline, when the following conditions are simultaneously satisfied:

  • it is possible to select content to publish according to the frequency limit set in the Settings subsection.
  • the end-user is authenticating to the Welcome Portal in the date interval indicated in the Active from ... to ... option.
  • the end-user is authenticating to the Welcome Portal in the time interval indicated in the Posting between ... and ... option.
  • the specific access post was not published before on the end-user's timeline.
  • the specific access is the first on the list where all conditions are simultaneously satisfied.

Daily

By setting "Daily" in the How often do you want to schedule this status?, you can create content that will be published every time the particular conditions of the day are satisfied.
It is possible to select a type of access post with an unlimited number of times.

In detail you have to select:

  • Active from ... to ...: the start date and the end date when the content may be selected as end-user's access post.
  • Posting between ... and ...: the start time and the end time when the content may be selected as end-user's access post.
  • Day Parting: the days of the week when the rule is valid (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday). It is necessary to select at least one day.

In short, such content will be selected as the one to publish to an end-user's timeline when the following conditions are satisfied:

  • it is possible to select content to publish according to the frequency limit set in the Settings subsection.
  • the end-user is authenticating to the Welcome Portal in the date interval indicated in the Active from ... to ... option.
  • the end-user is authenticating to the Welcome Portal in the time interval indicated in the Posting between ... and ... option.
  • the current day of a week is selected in the Day Parting option.
  • the specific access is the first on the list where all conditions are simultaneously satisfied.

Weekly

By setting "Weekly" in the How often do you want to schedule this status?, you can create content that will be published every time the particular conditions in a week are satisfied.
It is possible to select a type of access post with an unlimited number of times.

This rule is very similar to the previous one. The difference is that it is only possible to select a day of the week.

In detail you have to select:

  • Active from ... to ...: the start date and the end date when the content may be selected as end-user's access post.
  • On: one day of the week when the rule is valid (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday).
  • Posting between ... and ...: the start time and the end time when the content may be selected as end-user's access post.

In short, such content will be selected as the one to publish to an end-user's timeline when the following conditions are satisfied:

  • it is possible to select content to publish according to the frequency limit set in the Settings subsection.
  • the end-user is authenticating to the Welcome Portal in the date interval indicated in the Active from ... to ... option.
  • the end-user is authenticating to the Welcome Portal in the time interval indicated in the Posting between ... and ... option.
  • the current day of a week is selected in the On option.
  • the specific access is the first on the list where all conditions are simultaneously satisfied.

Monthly

By setting "Monthly" in the How often do you want to schedule this status?, you can create content that will be published every time that particular conditions in a month are satisfied.
It is possible to select a type of access post with an unlimited number of times.

In detail you have to select:

  • Active from ... to ...: the start date and the end date when the content may be selected as end-user's access post.
  • Every month on: a day number of the month (between 1st and 31st) when the rule is valid
  • Posting between ... and ...: the start time and the end time when the content may be selected as end-user's access post.

In short, such content will be selected as the one to publish to an end-user's timeline when the following conditions are satisfied:

  • it is possible to select content to publish according to the frequency limit set in the Settings subsection.
  • the end-user is authenticating to the Welcome Portal in the date interval indicated in the Active from ... to ... option.
  • the end-user is authenticating to the Welcome Portal in the time interval indicated in the Posting between ... and ... option.
  • the current day of a week is selected in the Every month on option.
  • the specific access is the first on the list where all conditions are simultaneously satisfied.

 

"Updates" section

What is this?
The Updates section is where you can configure the posts to publish on your venue, directly through the Social Media Marketing application.
Unlike the Access Posts section, this section deals with the posts of system users, and not end-users accessing the Welcome Portal.

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When is it visible?
This section is always visible at Company level if the Company Manager linked at least one social account in in Settings > Your social networks.
The section is visible at Venue level if the following two conditions are satisfied:

  • The Company Manager set the multilevel control for Updates in Settings > Multilevel Control. Otherwise it is not visible.
  • The Venue Manager set at least one social account in in Settings > Your social networks.

Please note that in case of Facebook account, it is necessary not only to link an account but also a Facebook public page. Of course the Facebook user must have the privileges to manage the page.

Technical details
The application currently supports the following actions:

  • you can publish or schedule the publication of content to a public Facebook page (not a user profile) in a predetermined date/time.
  • you can publish or schedule the publication of content to a Twitter profile in a predetermined date/time.
  • you can publish or schedule the publication of content to a LinkedIn profile in a predetermined date/time.

This section is divided into two subsections:

  • Social Updates
  • Scheduling

Status Updates

Here the system user can configure the content of a post that can be immediately posted to your social timeline (the timeline of the Facebook public page of your company, your Twitter/LinkedIn profile) by clicking the Post now button.


You can also post it using a predetermined date/time, by clicking the Schedule button. In this case you will see your content in the Scheduling section.

In this section you can set the following options:

  • Social networks: here you can select the social networks to enable for contents (currently Facebook, LinkedIn and Twitter are available).
  • What you want to say ?: this is the text content that will be published on the social timeline.
  • Add a link: this is the URL where the social post will point to.
  • Attach Image: set an image to be displayed with your social post. Please note that currently this option will not work for Twitter messages.

As mentioned, clicking the Schedule button lets you schedule this post (please check the following paragraph for details).
By clicking the Post now button you can save the content and use as default when none of the scheduling rules are satisfied.

Scheduling

In this section it is possible to set a list of contents along with some date/time conditions.

This list contains a summary of the rules set for each schedulation, and it is possible to edit or delete each item by clicking the appropriate button.
For each content, it is necessary to set the following options:

  • How often do you want to schedule this status?: this option indicates the type of scheduling rule we are going to set. Currently the following options are available, that we will analyze in detail later:
    • Just once
    • Daily
    • Weekly
    • Monthly

  • E-mail notification when this message is posted: if this option is enabled, then the system sends an E-mail notification each time a scheduled content is published on a timeline. The recipient of this email is a admin system user (for details on this, see Adding and managing system users).
    In detail:
    • The "admin" system user of the Company, if the Multi-access Control for Access Posts is disabled.
    • The "admin" system user of the Venue, if the Multi-access Control for Access Posts is enabled.

Below, you can find all the available types of scheduling rules you can set through the How often do you want to schedule this status? option, along with the options available for each type.

Just once

By setting "Just once" in How often do you want to schedule this status?, you can create content that will be published only once at a predetermined date or time.

In detail you have to specify:

  • @: the time when you want to publish the post on your venue
  • on: the date when you want to publish the post on your venue

When the current date and time matches your conditions, your content will be published.

Please note that if you set content selecting the current date but a past time, your content will be published in a few seconds.

Example:
if current time is 2014/10/01 09:30 and you set a scheduled update on 2014/10/01 09:00, the update will be posted immediately

Daily

By setting "Daily" in the How often do you want to schedule this status?, you can create content that will be published every day if particular conditions are satisfied.

In detail you have to select:

  • @: the time when you want to publish the post on your venue.
  • From ... to ...: the date when you want to publish the post on your venue.
  • Day Parting: the days of the week when the rule is valid (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday). It is necessary to select at least one day.

When the current date and time marches your conditions, your content will be published.

Weekly

By setting "Weekly" in the How often do you want to schedule this status?, you can create content that will be published every week if particular conditions are satisfied.
This rule is very similar to the previous one, but it is possible to select just a day of a week.

In detail you have to select:

  • @: the time when you want to publish the post on your venue.
  • on: one day of the week when the rule is valid (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday).
  • Until: the deadline day when the rule is no longer valid.

When the current date and time matches your conditions, your content will be published.

Monthly

By setting "Monthly" in the How often do you want to schedule this status?, you can create a content that will be published every month if particular conditions are satisfied.

In detail you have to select:

  • Every month on: a day of the month (between 1 and 31) when the update can be posted.
  • @: the time when you want to publish the post on your venue.
  • Until: the deadline day when the rule is no longer valid.

When the current date and time matches your conditions, your content will be published.

 

"Tools" section

What is this?
The Tools section is where you can configure the pages that will be presented to your authenticated end-users as a page to like, follow or plus.
Increasing your brand's exposure on social media can be a great opportunity to connect with your existing customers and acquire new ones. That's why this feature may be really valuable for you.

The typical scenarios you can set up are:

  • The end-user, after logging in, is immediately able to connect to the Internet, without being required to do anything.
  • The end-user, after logging in, is asked (but not required) to click Like/Follow/+1 and like your venue.
  • The end-user, after logging in, is not able to access to the Internet unless they click Like/Follow/+1 and likes your venue.

When is it visible?
This section is always visible at Company level if the Company Manager did not set any delegation in Settings > Multilevel Control. Otherwise it is not visible.
The section is visible at Venue level if the following two conditions are satisfied:

  • The Company set the multilevel control for Tools in Settings > Multilevel Control. Otherwise it is not visible.
  • Social Login for the Venue is enabled for the following social networks: Facebook, Twitter and Google+. You can check enabled social networks by looking at the access template that is assigned to the Venue, or simply looking at social networks that are displayed on the login box of the Welcome Portal.

Technical details
This section supports the following social networks:

  • Facebook
  • Twitter
  • Google+

Each social network allows specific actions that you can find in the following paragraphs.

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"Tools" with Facebook

For Facebook the following options are enabled:

  • Like: by enabling this option, it is possible to ask your end-users to "Like" your Facebook page after a successful login to the Welcome Portal.

  • Mode: two modes are currently available:
    • Force: if this mode is enabled, the end-user is required to like the Facebook page set after the login. The access to the Internet is enabled only when the page is liked.
    • Optional: if this mode is enabled, the end-user is asked but not required to like the Facebook page set. The end-user is able to go online even without adding the "Like" to the Facebook page.

  • Facebook ID: here you can enter the Facebook ID of the page that you want to be followed by your end-users. You can learn more about this by reading the following article: Getting the "Like ID" of a Facebook page. It is possible to choose this ID by entering the URL of a real Facebook page or take it from the linked page in the Settings section.

  • Check In: by enabling this option you can append check-in data to end-users' access posts. Data, if present, are taken from the page associated with Facebook ID.

"Tools" with Twitter

For Twitter the following options are enabled:

  • Follow: by enabling this option, you can ask your end-user to "Follow" your Twitter profile after a successful login to the Welcome Portal.

  • Mode: two modes are currently available:
    • Force: if this mode is enabled, the end-user is required to like the Facebook page set after the login. The access to the Internet is enabled only when the page is liked.
    • Optional: if this mode is enabled, the end-user is asked but not required to like the Facebook page set. The end-user is able to go online even without adding the "Like" to the Facebook page.

  • @Twitter: here you can enter the Twitter profile that you want to be followed by your end-users.

"Tools" with Google+

For Google+ the following options are enabled:

  • +1: by enabling this option, you can ask your end-user to "Plus" your venue after a successful login to the Welcome Portal.

  • Mode: two modes are currently available:
    • Force: if this mode is enabled, the end-user is required to like the Facebook page set after the login. The access to the Internet is enabled only when the page is liked.
    • Optional: if this mode is enabled, the end-user is asked but not required to like the Facebook page set. The end-user is able to go online eve n without adding the "Like" to the Facebook page.

  • Page Url: here you can enter the URL of the page that you want to be "plussed" by your end-users.

"Feeds" section

What is this?
The Feeds section is where you can see the last five feeds published per social network, on the pages/profiles that you linked to the Social Media Marketing application through the Settings subsection.
Currently the supported Social Networks for feeds are:

  • Facebook
  • LinkedIn
  • Twitter

When is it visible?
This section is always visible at Company level if the Company Manager linked at least one social account in in Settings > Your social networks.
The section is visible at Venue level if the following two conditions are satisfied:

  • The Company Manager set the multilevel control for Feeds in Settings > Multilevel Control. Otherwise it is not visible.
  • The Venue Manager sets at least one social account in Settings > Your social networks.

Please note if using a Facebook account, you must not link an account but also a Facebook public page. The Facebook user must have the privileges to manage the page.

 

Reports

This section summarizes the results of the Social Media Marketing activities and gathers more information about social users profiles.
You can find a detailed description in the following article: Social Analytics - getting more information on your end-users and their interaction with social networks.

 

 

"Settings" section

What is this?
The Settings section lets you perform the following actions:

  • Link your Facebook public page, your Twitter and/or LinkedIn profile in order to enabled Updates and Feeds section
  • Allow the Venue Manager to manage some sections of the Social Media Marketing application, for one or more social network supported by the applications.

When is it visible?
This section is always visible at Company level.
The section is visible at Venue level if the Company Manager set the Multilevel Control for the Updates and/or Feeds section.

This section is divided into two subsections:

  • Your social networks
  • Multilevel Control

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Your social networks

This section lets you link a social account to the Social Media Marketing application, in order to use Updates and Tools sections.
It is always enabled for the Company instance. For the Venue level it is enabled when the Company Manager delegated to Venue one of the following sections:

  • Updates
  • Feeds

Facebook Updates and Feeds deal with Facebook public pages, and not simply with user profiles.
In order to link a Facebook page, you must click the Link this account button under the Facebook label and logo, and then provide access credentials for Facebook.
Then the Social Media Marketing application displays the list of Facebook pages managed by the account provided and you must select one of them.
For Twitter and LinkedIn you have also to click the Link this account button, but it is just necessary to provide the access credentials of the profile.

In all cases, when linking your social account to the Social Media Marketing application for the first time, you will be required to authorize an application called "Cloud4wi", "Cloud4wi Social", or "Social Tools" to get your social data. This happens directly in the Social Media Marketing application after clicking the Link this account button.
Then the request will not be displayed in future, unless the authorization to the application is revoked.

The access is performed directly in the social platforms. Cloud4Wi and the Social Media Marketing application never store any "Social" access credentials in their database, but the access token, that does not contain any sensitive information.

Please note that normally, once the user account/page is linked, the access token is valid for 60 days and that's why it is possible to post to social networks. But there may be cases where it expires faster, such as:

  • changes in the settings of your account (for example: password)
  • changes in the page permissions, settings (only for Facebook)
  • you may have unauthorized the application called "Cloud4wi", "Cloud4wi Social", or "Social Tools"

Please note that the behavior of the access token may vary for the particular social network considered and may be changed during the time.

If the access token expires, then the Social Media Marketing application is not able to work with Updates and Feeds: in this case the Social Media Marketing application on the Control Panel will display an alert and, if there are scheduled updates with notifications enabled, the application will send an email informing the admin system user about this.
Relinking and linking again the account in Your social networks subsection allows to store a new access token, valid for a further 60 days (except the particular cases mentioned above).

Multilevel Control

This section is enabled only at the Company level and allows the Company Manager to enable the sections of this application for the Venue level.

All options are differentiated per social network: this means that the Company Manager may decide to let the Venue Manager delegate a section (e.g. Access Posts) only for Facebook, but maintaining total control of LinkedIn and Twitter settings.

The Social Network drop-down menu lets you choose a social network and then its configuration.
By the way, through the Same settings for all social networks option, you can only set the configuration once and apply it to all supported social networks.
After a section is enabled for the multilevel control, all the Venue Managers are able to apply a differentiated configuration for their instance.

 

 

Tips/FAQs for "Social Media Marketing"

Below you can find some tips to help use the Social Media Marketing application:


What is a Facebook public page?

As mentioned, the Social Media Marketing application can publish updates and get the feeds belonging to a Facebook public page.
Not all Facebook pages are "public": a just created Facebook page is by default "private" and is only visible to the people who manage the page. Once it is published, it is visible to the public.
In order to learn more, please check Facebook Help Centre.


My LinkedIn and Twitter content is not correctly published. Why?

Sometimes social networks do not accept contents if it they are considered a duplicate of a recent post.
For Updates, the Social Media Marketing application will display you an error in the following situations:

  • You tried to publish a "duplicate" post by clicking the Post now button.
    In this case an error will be displayed directly on the Control Panel.

  • You tried to schedule a "duplicate" post.
    In this case, if E-mail notification when this message is posted was set to "Yes" for the specific scheduled post, then the Social Media Marketing application notifies the error to the email address belonging to the "admin" system user of the Company or Venue (according to the level).


What time zone is applied to my scheduling of date/time conditions?

The time zone is applied accordingly to the Default time zone value set in the International Settings section of the Control Panel (for details on this, see International settings). In detail:

  • In the Multilevel Control section you can delegate the management of the section to the Venue, then the Venue's timezone is applied.
  • Otherwise, if you didn't delegate the section, the Company's time zone is applied.
Have more questions? Submit a request

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