Presence Analytics with Aerohive


This document provides all the necessary steps to enable and Integrate Presence Analytics with Aerohive devices and Volare.

Contact Cloud4Wi Support

As a first step, You need to have either Professional or Enterprise edition licenses of Volare. Then open a ticket in our Support Center, informing us that you are going to enable Presence Analytics with Aerohive devices.
Cloud4Wi support will provide the following information:

  • the endpoint URL
  • the customer token (unique for each organization instance)

Contact Aerohive Developer Portal

You also need to send an email to the Aerohive Developer Portal ( and ask them to enable Presence Analytics on your Aerohive account.

Enable Presence Analytics on your Radio Profile

Log in to the HiveManager NG at, go to Configure Common Objects, select Policy Radio Profiles on the left-side toolbar, click on your Radio Profile.

Then scroll down and find the Presence Server Settings fieldset, and set Presence Analytics to "ON".

Assign your Radio Profile to your device

On the HiveManager NG, go to Monitor Devices, and find and click on your device. Then select Configuration  Interface Settings on the left-side toolbar, and assign the configured Radio Profile to the desired interface.

Enable the webhooks

To make this step you require the following information from Cloud4Wi:

  • the endpoint URL
  • the customer token (unique for each organization instance)

If you have this information, then go to the API Test Tool at, click on Go to HMNG Authentication page and finally log in and click on Authorize in the subsequent screen.


Once you get access, go to the Webhooks tab and click on Register new webhook on the left-side toolbar. Please enter the following data when prompted:

  • Application Name: Cloud4wi APP
  • Application Secret: (the customer token received from Cloud4Wi)
  • POST Url: (the endpoint URL received from Cloud4Wi)
  • Event Type: LOCATION



That's all! As soon as your request is processed by Aerohive and you made all the operative steps, Presence Analytics will be displayed on your Volare account.
If you need further assistance with this process, please do not hesitate to open a ticket by using our Support Center.

Have more questions? Submit a request