Surveys

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This application allows real-time interaction with end-users by making available a custom surveys that can be called by triggering an event to display the survey to the end-user through the Welcome Portal. These actions can be performed by the Company Manager or delegated to Venue Manager. For further information about delegation settings, please see the article about Apps.

To access Surveys application, click on the quick access toolbar on the left Manage → Apps → Marketing → Surveys. Here it’s possible to create a new survey, view an existing one and check what is the active survey.surveys1.png

Adding a new survey

In order to add a new survey, click the Create a Survey button from the quick access toolbar and a guided procedure will help you during the operation.

In the first page, the following information is required:

  • Survey name: a name for the survey, which must be unique.
  • Set a time validity for this survey (optional): you can specify a time interval where the survey is valid. If you do not specify it, the survey is always valid. This value can be modified anytime.
  • Welcome message: a message that is displayed to the end-user before the starting of the survey.
  • Message at the end of survey: a message that is displayed to the end-user when the survey has been completed.

For more information regarding user journey setup, please read Apps.

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In the next pages it is necessary to provide:

  • Upload background image (< 1Mb): the uploaded image will be shown to the end-user as the background image during the survey. This background provided is applied to all the questions of the survey and can be entered only once. It is not necessary to select a background for each question.

Below it is possible to enter questions. For each question the data required are the following:

  • Text of the question: this is the text displayed as question
  • Response type: this is the type of answer that is required from the end-user. The available types are the following:
    • Survey: this is a question where the answer must be chosen by the end-user from a list. It is possible to set from 2 to 4 preset answers.
    • Quiz: this is a question where the end-user is required to answer Yes or No.
    • Voting: this is a question where the end-user is required to express a preference on a rating scale from 1 to 5.
    • Form: this is a question where personal data of the end-user is asked, in order to collect survey answers. It is possible to create only one Form per survey. The following data can be asked:
      • Email
      • Name
      • Surname
      • Document Type
      • Document Number
      • Gender
      • Date of birth
    • If the end-user is logged in, the system already knows this data for the end-user. In this case, the data is shown as a value and the end-user has not compiled these fields.

For each question page, the following actions are available:

  • Back: by clicking this button, the end-user comes back to the first page.
  • Add question: by clicking this button, the selected question is added.
  • Save: by clicking this button, the survey is submitted to the system.

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Available actions for existing surveys

The available actions for each existing survey are the following:

  • Enable: through this action, the selected survey will be enabled. Please note that it is possible to enable only one survey per time. So if the action is confirmed, the previously enabled survey (if present) will be disabled.
  • Delete: through this action, the selected survey will be deleted.
  • Edit: through this action, it is possible to modify the selected survey.
  • Statistics: through this action, it is possible to view statistics for the selected survey. More information about statistics can be found in the "Statistics" paragraph below.

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Available actions for the active survey

The available actions for the active survey (if present) are the following:

  • Edit: through this action it is possible to modify the selected survey.
  • Statistics: through this action, it is possible to view statistics for the selected survey. More information about statistics can be found in the "Statistics" paragraph below.
  • Disable: through this action the selected survey is disabled.

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Statistics

Statistics page collects the answers of end-users. Statistics are divided into three sections, from which it is possible to obtain data about end-users. For each section you can get data for the following time intervals:

  • Last 7 days
  • Last 30 days
  • This month
  • Last month
  • Custom range (any time interval wished)

In the first section there is one pie chart for each question in the survey, which indicates the answers of end-users. Below each pie chart, the number of end-users who answer the question is also indicated.

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In the second section there is a line chart, which indicates the number of end-users who answered to the survey for each day. Each point of the x-Axis represents a day on the time interval selected, and the y-Axis represents the number of answers received by the system.

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In the third section, there is a table where each row represents a survey compiled by the end-user. The data in the columns of the table are the end-users who answered and submitted the answers to the system.surveys8.png

Please note that in the Statistics section it is possible to export the data to a CSV file, by clicking the Export to CSV button.

End-user experience

When the survey starts, the welcome message appears.

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Then the end-user is asked to answer the questions.

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Finally, the message at the end of the survey appears. This is the last step, then the survey is closed.

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