How to verify that a Passpoint profile has been installed?
The behavior of Passpoint provisioning is different per each operative system.
Regardless of the OS used, if you have a valid Passpoint profile installed when you are under the coverage of a network propagating a matching Operator profile, you can see that in the list of the available WiFi network the SSID will have a second line that shows the Friendly Operator Name.
Examples of matching Passpoitn network in Android and iOS:
If you see this, it means that the device has a Passpoint profile installed and matches with an operator broadcasted by a WiFi network nearby you.
iOS
When you download and install a Passpoitn profile from an OSU Portal, the Passpoint profile is listed under Settings > General > VPN & Device Management. In this section, you should see a Configuration Profile listed with the Friendly Operator Name
Another way to verify if the profile exists, you can click on the Edit button on the Wi-Fi page. At the bottom of the list, under the Managed Networks group, you can see the name of the Passpoint profile installed, listed using the Operator Friendly Name.
Android
In Android, verifying if a Passpoint profile is installed is a bit trickier and it depends on the Android version and device vendor. Usually, Passpoint profiles are listed in a section called "User Certificates" or "User Credentials"
Here is an example of a Samsung Galaxy with Android 12
Here is another example of an older Nokia phone with Android 10
The list of user certificates includes items that refer to the installer Passpoitn profiles. However, the name used for these items is not intuitive and it might be difficult to understand if the profile you are looking for is installed or not.
iOS device keeps using removed WiFi Profile
On iOS devices, you can manually delete WiFI profiles provisioned via an Onlne Portal by going to Settings > VPN & Device Management. Here you can see the list of profiles installed manually from online portals and you can remove them.
Unfortunately, a well-known bug in iOS, does not remove completely the profile. Although you don't see it listed, it remains in the device memory and it might be picked by iOS next time the device connects to a WiFI network, eventually causing authentication problems.
We've worked with the Wireless Broadband Alliance to notify and push Apple to fix this bug, already been present since iOS15.
On iOS I see a dialog asking for a password
If a dialog asking for a password appears it means that the user is not authorized, because it doesn't exist anymore in Cloud4Wi or it doesn't have a valid policy.