Issue: Password check failed error

Description

On the Splash Page, I get the "Password check failed" even if I provided the correct password, or Click-Through is set

User experience

The typical user experience is that when users attempt to connect to the Wi-Fi network through the access point, they are redirected to the correct Splash Page URL, they click on the login button (filling the form and clauses if present) but instead of being authenticated they are redirected back to the splash page showing the error “password check failed”

Why does this happen? 

This behavior can have two causes related to a wrong configuration

Typical reasons for this issue are the following:

• The RADIUS secret is not correct or some errors occurred during copy/paste
• Chillispot or Coovachilli devices → UAM secret value is not correct

You can check this error also in the Dashboard Troubleshooting logs:

How to Debug 

To debug and identify the root cause of the issue, follow these steps:

1. In order to prevent errors please copy the shared secret in a separate txt file, make sure there are no typos or appended spaces and copy it again in the controller radius section

In the case of Coovachilli/Chillispot devices:
In the default configuration of all supported devices, the UAM secret field is left empty. So if you leave it empty, it will work.
Anyway, using Coovachilli/Chillispot this field may be required.
In order to send a non-empty UAM server field, you must make the following changes to the default configuration of the device:

1. • the UAM secret value must be equal to the NAS ID value
   • the UAM server value must be: https://splashportal.cloud4wi.com/?vendor=chilliUamSecret

This means that if you are directly writing a Chillispot/CoovaChilli configuration file, you have to set parameters in the following way:

• the value of uamsecret must be equal to radiusnasid
• the value of uamserver must be https://splashportal.cloud4wi.com/?vendor=chilliUamSecret

Example of Coovachilli configuration using Peplink

By following these troubleshooting steps, you can identify the root cause of the loop of the splash page and take appropriate actions to resolve it, ensuring a smooth user experience for Wi-Fi users on the Cloud4Wi platform.

What information to provide on a support ticket if all the above does not work

If you have troubleshooted and debugged using hte recommendations above, please open a ticket on https://cloud4wi.zendesk.com/hc/en-us/requests/new.

Please make sure you provide the following information in the ticket related to this issue:

• Tenant ID: Tenant id or Name
• Type: Issue
• Subject: brief description 
• Attachment: Screenshare of the end user experience, screenshot of the radius section configured on the controller, screenshots of the overall configuration of the controller focusing on the UAM secret and NASID section (in case of Coovachilli/Chillspot)
• Description:  
  • Location name or AP MAC address
  • Tests already performed based on troubleshooting guides
  • CCs if needed