Issue: Some splash page content is missing

Description

I cannot display the Splash page correctly, it looks like some content is missing

When users encounter an issue in correctly visualizing all the elements of the splash page while connecting to the access point on the Cloud4Wi platform, it is essential to understand the typical user experience and the reasons behind the issue. Here's a detailed explanation of the problem and how to troubleshoot it:

User experience

When attempting to connect to the Wi-Fi network through the access point, users are redirected to the splash page URL. However, they may encounter a situation where the page does not load completely, missing some essential elements.

Why does this happen?

This issue is commonly caused by missing entries in the walled garden settings.

• Missing Walled Garden Entries: If essential entries are not included in the walled garden settings, certain resources required for the splash page may be blocked or inaccessible

Troubleshooting

To efficiently debug and identify the root cause of the slow loading issue, follow these steps:

Verify Walled Garden Entries: Double-check and ensure that all necessary entries have been added to the walled garden, based on the configurations and capabilities you have set. For a comprehensive list of requirements, refer to the documentation on Enabling the CDN. Depending on the access point vendor/firmware that  you are using, you are strongly recommended to add the following entries:

• c4wstatic.cloud4wi.com
• c4wstaticjs.cloud4wi.com

or

• cloud4wi.com (in case it accepts domains)

or

• *.cloudwi.com (in case it accepts wildcards)

If your access point does not allow you to enter domain names into the walled garden, then you have to add the following IP addresses:

• 50.18.178.180
• 54.248.102.194
• 54.246.86.254
• 46.137.206.166
• 54.232.119.5
• 54.253.118.101

If a custom CSS file has been uploaded on the splash page, ensure that it does not contain any external URLs. If it does, these URLs should be added to the walled garden settings as well.

By following these troubleshooting steps, you can identify the root cause of the slow page loading issue and take appropriate actions to resolve it, ensuring a smooth user experience for Wi-Fi users on the Cloud4Wi platform.

Best Practices to prevent this issue from occurring

• Make sure to follow the Vendor configuration guide
• Make sure to test the full customer experience during the roll-out test

Support ticket if all the above does not work

Please make sure you provide the following information in the ticket related to this issue:

• Tenant ID: Tenant id or Name
• Type: Issue
• Subject: brief description 
• Attachment: Screenshare of the end user experience, screenshots of the Splash Portal with missing contents and the walled garden section configured on the controller
•  Description: 
  • Location name or AP MAC address
  • Tests already performed based on troubleshooting guides
  • CCs if needed