Errors and notifications during the authentication of end-users

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[Please note that this article refers to an older version of the product and may be outdated. You can find the most recent guide here]

The following errors and notifications may appear to the end-user after the authentication process to the service:

  • Customer disabled: This message indicates that the end-user, who attempted to access the service, was previously locked by the Venue Manager, or the Tenant, through the Lock feature in the platform.
  • Invalid hotspot: This message indicates that the end-user authenticated to a Hotspot which has not been registered on the platform and therefore can not be attributed to any Venue.
  • Wrong password: This message indicates that the end-user who authenticated is using an incorrect password. The end-user must check the credentials and try again to authenticate.
  • Invalid Product: This message indicates that the end-user does not have a valid Service Profile to access, as a Default Profile does not exist. In this case, in order to proceed with the navigation, the end-user will be asked to select a Service Profile in the appropriate Splash Portals section. (Self-Provisioning mode).
  • Profile service terminated: This message indicates that the end-user does not have valid Service Profiles to access, as those previously assigned are no longer valid. In this case, in order to proceed with the navigation, the user will be asked to select a Service Profile in the Splash Portal section (Self-Provisioning mode).
  • Invalid username: This message indicates that the end-user is using a username which does not exist in the platform. The end-user must check the credentials and try again to authenticate.
  • User already connected: This message indicates that an instance of the end-user authenticated to the system already exists. This instance may be related to a previous session and may have not been closed properly, or the end-user is attempting to simultaneously connect with two devices. In the first case it is necessary to wait a moment and try again, in the second case it is required to access the service with a single device.
  • Invalid Venue: This message indicates that the end-user is authenticating to a Venue where the credentials entered are not valid. In this case the end-user, in order to take advantage of the service, has to perform a new registration.
  • Error: This message indicates a generic error, not due to the cases listed above.
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