How to create a new Venue

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A Venue can be created only by the Tenant. The creation procedure is performed through a guided procedure after which the Venue will be created, a long with all basic parameters necessary to ensure the operation.

During the creation of a new Venue, a Venue Manager user is created. This user is able to access the Control Panel in order to manage its own customizations and its own service.
Since the Venue is assigned to a Venue Manager, it is convenient to fill out all personal and contact data of this user, as this will be an administrator.
For the Venue, it is required to enter the data of the first HotSpot, for which it is necessary to know at least the Identifier.

Data entered in this step can be subsequently modified.
See the following article for details: Viewing and managing a Venue for a Tenant.

 

Step 1 - General
The first step for the creation of a new Venue requires to enter general information such as:

  • Name: the unique name for the Venue. This field is mandatory.
  • Category: the merchant category which represents the Venue. It is strongly recommended to set this value, since some applications need this value set in order to correctly work. This field is optional.
  • Business name: the name of the enterprise which the Venue belongs to. This field is optional.
  • Country: the country of the Venue. This field is optional.
  • Address: the address of the Venue. This field is optional.
  • City: the city of the Venue. This field is optional.
  • State/Province/Region: further geolocation data of the Venue. This field is optional.
  • ZIP/Postal Code: the ZIP or the postal code of the Venue. This field is optional.

It is also necessary to provide the following data regarding the Venue Manager:

  • First name: the first name of the system user. This field is mandatory.
  • Last name: the last name of the system user. This field is mandatory.
  • Email: the email address of the system user. This field is mandatory.
  • Mobile phone: the mobile phone number of the system user. This field is mandatory.
  • Send email: if the box is checked, data and credentials to access the Control Panel are emailed to the specified address.
  • Send a text message: if the box is checked, data and credentials to access the Control Panel are sent as text message, to the mobile number specified above.


Step 2 - Services
The second step requires the configuration of basic options for the service management. Therefore it is necessary to choose:

  • Type of Venue: it indicates the type of the service that the Venue provides. This field is mandatory.The following types are supported, depending on the license activated by the Tenant:
    • Public: this is the most common scenario, where the Hotspot is associated to a Splash Portal, where the end-user authenticates to the service.
    • Enterprise: in this scenario there is no active Splash Portal, and the end-user authenticates by using the IEEE 802.1X protocol.
    • Hybrid: this scenario is a middle ground to Public and Enterprise ones: the end-user is able to authenticate through the Splash Portal and also through IEEE 802.1X protocol.
  • Service package: the Service package associated to the Venue. See the following article for details: Defining Service Packages for a Venue at Tenant level. This field is mandatory.
  • Access template: it indicates the Sign-up and Social Login options to assign to the Venue. See the following article for details on this: Access Templates and Sign-Up Options. This field is mandatory.
  • Splash Portal: the Splash Portal Template, between those available in the specific section. This field is mandatory.
  • On-Net option: it indicates the enabling of the On-Net option. This field is mandatory.
  • Default provisioning Internet plan: the default Service Profile to assign to the Venue. This field is optional.
  • Internet timezone: the time zone for the Venue. This field is mandatory, since recurrent profiles are automatically reset at 0:00 AM of each day. So, it is necessary to set the correct time zone, in order to ensure the proper functioning of service profiles.


Step 3 - Hotspot

The third step of the guided procedure allows to activate the first Hotspot in the Venue.
It is mandatory to add at least one HotSpot during the creation of a Venue; if you don't have your HotSpot available yet, so you don't have all the needed data (such ad the MAC address or the identifier), you can simply add fake data here and change them later by editing the HotSpot details.

It is possible to add more Hotspots to the Venue later. Adding a new HotSpot requires the following information:

  • Name: the unique name for the HotSpot. This field is mandatory.
  • Description: an optional short description for the HotSpot, useful for displaying purposes.
  • Router type: through this field it is possible to select the type of the device or, if used, one of supported firmware.
  • MAC address: the MAC Address belonging to the Access Point.
  • Identifier: the identifier used by the platform to identify the HotSpot which the access requests performed by end-users came from. For some devices this information is not required.

And also data from location.
Please note that it is possible to set these fields through the Map button, or by enabling the Same as Venue address checkbox (in this case, location data from the first step are considered, if all fields are appropriately set).

  • Address: the address of the HotSpot. This field is mandatory.
  • City: the city of the Hotspot. This field is mandatory.
  • State/Province/Region: further geolocation data of the HotSpot. This field is mandatory.
  • ZIP/Postal Code: the ZIP or the postal code of the HotSpot. This field is mandatory.
  • Country: the country of the HotSpot. This field is mandatory.

Learn more by watching the following video:

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