How a Tenant can view and manage a Venue

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By clicking on the name of a Venue in the summary page, you can access the page containing the details for the selected Venue.

From here it is possible to carry out a set of control and management actions.

From the command toolbar, you can perform the following actions:

  • Manage: by clicking on the Manage button, the Tenant can "descend level" and view and manage the workspace of the Venue Manager for the selected Venue. This way, the Tenant can provide direct support to the Venue Manager for the configuration or management of the service.
  • Suspend: by clicking on the Suspend button, you can "freeze" a Venue, or rather temporarily suspend the service. The HotSpots belonging to that Venue will be disabled and a page that notifies the suspension of the service will be shown to all end-users. A suspended Venue can be reactivated at any time.
  • Delete: by clicking on the Delete button, it is possible to completely delete a Venue. This deactivates all HotSpots belonging to that Venue, and deletes all end-users who previously registered on that Venue.

The summary page of each Venue also contains the following control and configuration sections:

  • General
  • HotSpot
  • Fogsense
  • Internet Plans
  • Admin
  • Apps

To get more information about this, please see SMS Recharge.

General

The General section provides a summary of management and service information configured for the Venue. The Tenant may also change some Venue configurations through the Edit button in the actions toolbar.
General data:
  • ID: the code of the license that the platform associates with the Venue.
  • Name: the unique name of the Venue.
  • Status: the operating status of the Venue. The Active state indicates a Venue is enabled and running, the Suspended state indicates that the Venue has been suspended.
  • Category: the merchant category which represents the Venue. It is strongly recommended to set this value, since some applications need this value set in order to work correctly.
  • Enterprise: the name of the enterprise the Venue belongs to.
  • VAT or fiscal code: the VAT or fiscal code of the enterprise, the Venue belongs to.
  • Share capital: the share capital of the enterprise, the Venue belongs to.
  • Description: a short description of the Venue, useful for displaying purposes.
  • Address: the address of the Venue.
  • City: the city of the Venue.
  • State/Province/Region: the state, province or region of the Venue.
  • ZIP/Postal Code: the ZIP or postal code of the Venue.
  • Country: the country of the Venue.
Service options:
  • Internet timezone: the time zone for the Venue. This information is necessary, since recurrent profiles are automatically reset at 12:00 AM of each day. So, it is necessary to set the correct time zone, in order to ensure the proper functioning of service profiles.
  • Service Template: the Service template assigned to the Venue. See the following article for details on this: Defining Service Packages for a Venue at Tenant level.
  • Type: it indicates the type of the service that the Venue provides. The following types are supported, depending on the license activated by the Tenant:
    • Public: this is the most common scenario, where the HotSpot is connected to a Splash Portal, where the end-user authentication happens.
    • Enterprise: in this scenario there is no active Splash Portal, and the end-user authentication happens through the IEEE 802.1X protocol.
    • Hybrid: this scenario is a middle ground between Public and Enterprise options: the end-user authentication happens through the Splash Portal and also through IEEE 802.1X protocol.
  • Splash Portal: here the Tenant can set the Splash Portal that will be used in the Venue. It is possible to choose between all the Splash Portal instances previously created in the Splash Portals configuration section.
  • Max Concurrent Users: the maximum number of end-users that the Venue accepts. Please leave this field blank or set "0" if you don't want to set any limit.
  • On-Net option: it indicates the enabling of the On-Net option.
  • Unlimited SMS: it indicates if text messages are unlimited for the Venue.
  • Outbound SMS: the number of remaining text messages for the Outbound SMS mode.
  • Inbound SMS/Call: it displays the number of used and also remaining text messages/phone calls for the Inbound SMS mode.

HotSpot

The HotSpot section lets you manage, add or delete the HotSpots belonging to a Venue. This section summarizes the list of available and configured HotSpots in a table.
By clicking on the Create New button, you can add a new HotSpot to those available in the Venue. This operation requires the following parameters:
  • Name
  • Description
  • Router type
  • MAC address
  • Identifier
  • Country
  • City
  • Address
In the main summary table, you can access the page displaying the details of the HotSpot, by clicking on its name. From here, you can change all the parameters that were previously entered during the creation of the HotSpot, or remove the HotSpot from the Venue.

Fogsense

When the feature is enabled, the Fogsense section lets you manage, add or delete the Fogsense Probes belonging to a Venue.
This section lists all the entered Probes and displays some data about their last usage. The data includes:
  • Name, Address and Serial Number
  • SSID
  • RSSI
  • IP Address
  • "Last Seen" date
  • Status ("Connected" or Not "Connected")

By clicking on the Create New button, you can add a new Probe to those available in the Venue. This operation requires the following parameters:
  • Name
  • Serial Number
  • Description
  • Country
  • Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Latitude
  • Longitude

In the main summary table, you can access the page displaying the details of the Probes, by clicking on their name. From there, you can change all the parameters that were previously entered during the creation of the Probe.
Furthermore, if the Probe was connected at least once to the Internet, you can see the drop-down menu, and send the following commands to it, including:
  • Ping: after receiving this command, the led of the probe starts blinking. This command can be useful to recognize the probe.
  • Reboot: after receiving this command, the probe is rebooted.
  • Turn on led / Turn off led: after receiving this command, the led of the probe is turned on or off.
  • Update info: this command forces the probe to send updated details to the Control Panel (such as "SSID", "RSSI", "IP address", etc.).
  • Logs: this command returns the list of the commands that were sent to a selected probe.

Some of these commands are not available if the probe is offline.

 

Services

In this section you can set a Default service profile for a Venue, which is the service profile automatically assigned to new registered users (this is called Auto-provisioning mode).
 
It is also possible to see the list of the Services Profiles managed on the Venue. The Tenant can enable / disable each Service Profile that can be used for the end-user within the Venue.
It is also possible to generate Service PINs if the selected Profile requires this option. In order to get more information about this, please visit Managing Service PINs and allowing end-users to self-activate Service Profiles.

Admin

In this section, it is possible to view the Venue Manager's personal data. This data can be changed by clicking on the Edit button.
By clicking on the Reset password button, the Tenant is able to force the Venue Manager to renew his password. The system emails the Venue Manager, providing all necessary instructions to set a new password.

Apps

In this section it is possible to see the applications available for the Venue, along with their activation status (can be Enabled or Disabled). The Tenant is able to change the status of each application, and manage their configuration for the Venue if the Management option for the application is set to Differentiated, and the Responsibility option is set to Tenant.

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