Provisioning: how to assign a Service Profile to an end-user


[Please note that this article refers to an older version of the product and may be outdated. You can find the most recent guide here]

The term Provisioning refers to how a Service Profile is assigned to an end-user.
There are three modes to do this:

  • Auto-Provisioning
  • Self-Provisioning
  • Assisted Provisioning

Auto-Provisioning (Default Service Profile)

In Auto-Provisioning mode, a Default Profile is assigned directly to the Venue. In this way the Service Profile will be automatically assigned to all new end-users performing the registration on that Venue, without any need for a system user or and end-user to manually assign or request for any Service Profile.

It is possible to set any Service Profile, among those available, as the Default Profile, independently of its type.
During the registration, if the Service Profile is based on restricted access mode, the end-user is redirected to a page within the Splash Portal asking for a service PIN, in order to complete the process and, thus, gain the access to the Internet.
When the Service Profile has been "consumed", the end-user is redirected to a page within the Splash Portal, where it will be possible to choose a new Service Profile to use among those available (Self-Provisioning).


The Self-Provisioning mode allows the end-user to autonomously choose the wished Service Profile, directly from the Splash Portal.

Cases where the end-user is asked to the Service Profile through the Splash Portal are as follows:
  • If no Default Profile has been assigned to the Venue (Auto-Provisioning). The end-user, during the registration process, is asked to choose a Service Profile among those enabled for the Self-Provisioning mode (if any).
  • If there are not valid or enabled Service Profiles assigned to the end-user. In this case the end-user is asked to select a new Service Profile among those enabled to Self-Provisioning mode (if any).

The Self-Provisioning mode can be enabled for all existing Service Profiles, which will be notified as a possible choice for the end-user during the Self-Provisioning process, in the cases described above.
Please note that for the Self-Provisioning mode, the end-user is required to enter a service PIN in order to gain access to the Internet.

Assisted Provisioning

The Assisted Provisioning mode is when the Venue Manager manually assigns a Service Profile to an end-user, through the Users section of the Control Panel. This procedure can also be performed by the Tenant, for service and support purposes, descending to the Venue level.
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