Access Templates and Sign-Up Options

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The user sign-up process can be configured from Access Templates
available in the Settings menu. Our platform enables you to create templates with different sign-up options and these templates can be applied to any Venues to define the user sign-up process. Some key template examples would be:

  • User account with Social Login
  • Click-through with Social Login
  • User account without Social Login

Access templates let you configure and create templates for the following options:

  • Sign-Up
  • Access restrictions
  • Common
  • Social Login

You need to click on Create New, assign a name and description and then proceed to configure the options.

 

Each section includes a group of options.

By setting the green unlock option next to each configuration, the tenant can enable the Venue Manager to change the value for the correspondent Venue.
On the contrary, by setting the gray lock option, changing the value is only possible at the Tenant level and is not visible to the Venue Manager. If all values of a section are set this way, the whole page is hidden from the Venue Manager.

Sign-up

The sign-up section includes three categories: Sign-up, User account and Click-through.

In Sign-up the following options are available:

  • Smart Authentication: this is a type of MAC authentication that ties devices to user accounts and pre-authenticates users when they open the splash page. As a result they will be presented with the Logged In splash page directly and there is no need for a username or password. See the following article for more details: Smart Authentication.
  • Sign-up Option: Here you can select the desired sign-up method from the following options: the standard User account, the Click-through connection, or none of them:
    • User account: this option enables the classic user registration where end-users need to receive and then enter a username and password.
    • Click-through: this option enables the Click-through mode. In this case the registration form, the self care page and the password recovery page disappear from the Splash Portal.
    • None: none of the registration methods above are selected. You can still enable the Social Login option.

The User account category is visible only if the Sign-up method is set to User account. The following options are available:

  • Username type: by selecting this option you can determine how the system builds a username for a registered end-user. The possible values for this option are as following:
    • Mobile number: the username for the end-user is based on the mobile phone number provided during the registration. If the phone number does not belong to any registered end-users, the username will be the phone number. Otherwise, if it already belongs to a registered end-user, and if Multiple registrations of the same mobile number option is enabled, the username will consist of the provided phone number + the underscore "_" character + a numeric suffix.
    • Customer name: the username for the end-user is based on the first name and the last name provided. More precisely, the username will consist of: the first 6 letters of the first name (or the whole first name if it is 6 letters or less) + the "." character + the first 6 letters of the last name (or the whole last name if it 6 letters or less) + a progressive number used in order to avoid duplicate usernames.

      Example:
      By setting Username type set to Customer Name:

      The username for the user John Doe could be: john.doe1.
      The username for the user Alexander Smithee could be: alexan.smithe1.

    • System generated: the username for the end-user is a random alphanumeric string chosen by the system.
    • Email: the username is the end-user's email address.
  • User registration from Splash Portal: by selecting this option it is possible to establish whether an end-user can register through the Splash Portal. The possible values for this option are:
    • Yes: the end-user can register directly through the Splash Portal (autonomous registration).
    • No: the end-user should go to the Venue Manager in person and ask for personal access credentials.
  • Registration fields: by selecting this option it is possible to specify regular or mandatory fields that will be requested from end-users in the registration form.
    If no fields are specified, the default registration fields will be prompted to end-users.

  • Mandatory registration fields: by selecting this option, you can specify the mandatory fields that will be requested from end-users in the registration form. If no fields are specified, default mandatory fields will be prompted to end-users.
  • Multiple registrations of the same mobile number: by selecting this option it is possible to determine if the system can accept two or more end-users with the same mobile number within the Venue. The possible values for this option are:
    • Yes: multiple registrations with the same phone number are allowed. In this case, if Username type is set to Mobile Phone, the username will consist of the provided phone number + a numeric suffix.
    • No: multiple registrations with the same phone number are not allowed. If the phone number provided is already used in the Venue, then the end-user receives an error until another mobile number is used).
  • Multiple Email Registrations: by selecting this option you can determine if the system can accept two or more end-users with the same email address within the Venue. The possible values for this option are:
    • Yes: multiple registrations with the same email address are allowed. In this case, if Username type is set to Email, the username will consist of the provided phone number + a numeric suffix
      (for example: john.doe@cloud4wi.com2)
    • No: multiple registrations with the email address are not allowed. If the email address provided is already used in the Venue, then the end-user receives an error until another email address is used).
  • Send SMS with the credentials: by selecting this option it is possible to enable the system to send a text message via SMS, including the access credentials to the end-user at the time of registration. The possible values for this option are:
    • Yes: The text message is automatically sent to the end-user.
    • No: The text message is not sent to the end-user automatically.

  • Show Sign-Up confirmation: by selecting this option, it is possible to show a confirmation page to the end-user, where all information provided during the registration is displayed.

The Click-through category is visible only if Sign-up method is set to Click-through. The following options are available:

  • Explicit acceptance of statements:
    If this option is set to Yes, then the end-user is required to click on the Terms of Use and Privacy Policy checkbox before going online. Otherwise, these statements are displayed but the checkbox is not visible. The end-user implicitly agrees to the clauses by clicking the Go online button.
  • Additional fields:
    By configuring this option, it is possible to require the end-user to enter some personal data, such as:
    • First name
    • Last name
    • Gender
    • Mobile phone
    • Email address
    • Country
    If no fields are specified, then the end-user is able to authenticate without providing any details.
    It is necessary to enter this data only during the first access. For subsequent accesses, the Splash Portal will recognize the end-user based on the MAC address of their device.
    Please note that each time end-users enter new information, a new field is set through the Control Panel and they will be asked to accept the Marketing clause (which is optional for end-users, in any case). Cloud4Wi always considers the end-users' last choice considering the marketing clause.

Access restrictions

In Access Restrictions the following options are available:

  • Validation for user registration: by selecting this option, it is possible to enable the validation process during the end-users' registration. The possible values are as following:
    • None: this indicates that there is no validation during the registration process. The end-user needs to go to the Venue Manager in person and ask for the access credentials.
    • Send an SMS / do a call: this indicates that after registration the end-user needs to call or send a text message to a specific phone number in order to receive the access credentials. This option can be selected only if "User account" is set as the Sign-Up Option.
    • Receive password via SMS: this indicates that after registration the end-user will receive a text message which includes the access credentials.
      This option can be selected only if "User account" is set as the Sign-Up Option.
    • Email: if this option is set, then the system sends an e-mail confirmation message to the email address provided by the user. The end-users can validate their email address by opening a validation URL provided in the message. This option can be selected if "User account" or "Click-through" are set as the Sign-Up Option.
      See the following article for more details: Validating an end-user's e-mail address.
    • Verification code via SMS: this indicates that after registration the end-user will receive a text message which includes the username and a verification code. The end-user is able to go online and use the service after entering the correct verification code on the appropriate web form into the Splash Portal.
      This option can be selected if Sign-Up Option is "User account" or "Click-through".
  • Enable Inbound call: by selecting this option, it is possible to enable the system to accept inbound phone calls from registered users. The possible values are:
    • Yes: inbound phone calls made by end-users are accepted.
    • No: inbound phone calls made by end-users are not accepted.
  • Enable Inbound SMS: by selecting this option, it is possible to enable the system to accept inbound text messages from end-users. The possible values are:
    • Yes: inbound text messages sent by the end-users are accepted.
    • No: inbound text messages sent by the end-users are not accepted.
  • PIN for Foreign Users: by selecting this option it is possible to establish if a registered end-user with an international mobile phone number needs an identification PIN to access the service.
    The possible values are:
    • Yes: the end-user needs an identification PIN to access the service.
    • No: no identification PINs will be prompted to end-users, regardless of the mobile phone number they provide.

  • Access shared password: by selecting this option it is possible to ask the end-user (regardless of any type of authentication) to enter a shared password available to all end-users accessing the Venue. This allows you to apply "restricted access" policies.

Common

In Common the following options are available:

  • Terms & Conditions text: by selecting this option, you can customize the Terms & Conditions shown to the end-user. The possible values are:
    • Default: in this case, the content of the window is the default one that comes with the platform.
    • Custom: in this case the Tenant, or possibly the Venue Manager, is able to enter a custom message for all languages supported by the platform (currently English and Italian).

  • Privacy text: by selecting this option, it is possible to customize the Data Protection window shown to the end-user. The possible values are:
    • Default: in this case, the content of the window is the default one that comes with the platform.
    • Custom: in this case the Tenant, or possibly the Venue Manager, is able to enter a custom message for all languages supported by the platform (currently English and Italian).
  • Marketing statement: by selecting this option, it is possible to ask the end-user to accept the marketing communications received from the service provider. You can send communications using the Email Marketing and Proximity Marketing applications. The possible values are:
    • No: the end-user will not be asked to receive any marketing communications. An end-user who is unable to accept or decline the marketing communications will not receive them at all.
    • Opt-in: the end-user will be asked to click on the checkbox if he wants to receive marketing communications.
    • Opt-out: the end-user has a choice not to click on the checkbox if he does not want to receive marketing communications.

  • Clause checked by default: this is displayed only if Enable marketing clause is set to Opt-in. If you check this option, the marketing clause will appear checked by default in the Splash Portal. Otherwise it will not be checked.

  • Self Care: by selecting this option it is possible to enable the My profile section for the Splash Portal. If enabled, end-users can display and update their personal data, unregister from the service, check for the active Service Profiles, or check the list of traffic sessions in the past. This option is not available if the Sign-up method is set to "Click-through". The possible values are:
    • Yes: in this case the My profile section is available to end-users.
    • No: in this case the My profile section is not available to end-users.
  • Password recovery from the Splash Portal: by selecting this option it is possible to choose whether the password recovery is allowed for end-users or not. This is not available if the Sign-up method is set to "Click-through". The possible values are:
    • Yes: in this case the end-user is able to recover the password to access the service by clicking on the appropriate link within the Splash Portal.
    • No: in this case the end-user cannot automatically recover the password and must go to the Venue Manager in person to obtain the credentials.
  • Enable log-out: by selecting this option it is possible to enable the "log-out" link in the Splash Portal.
    Please note that there is a list of devices that do not support the log-out action from end-users to a RADIUS server: so, if your device is in this list, the "log-out" link will not be displayed in any case, even if you selected Yes in this menu.
    The possible values are:
    • Yes: the Log-out action is allowed for an authenticated end-user.
    • No: the Log-out action is not allowed for an authenticated end-user. The end-user will be automatically disconnected by the system.

  • Welcome email on Sign-Up: by selecting this option it is possible to enable the Splash Portal to send the end-user a welcome email after his registration to the Splash Portal. This feature works for all sign-up methods supported by Cloud4Wi, when a valid email address is specified for the end-user account.
    The possible values are:
    • Yes: the platform sends a welcome email after the end-user registration.
    • No: no welcome email is sent after the end-user registration.
  • Welcome email on Sign-In: if this option is enabled, then end-users receive a welcome email after authentication to the Splash Portal. This feature is supported for the Sign-up options including User account and Click-through, when a valid email address is specified for the end-user account.
    The possible values for this option are:
    • Yes: the platform sends a welcome email after the end-user login.
    • No: no welcome email is sent after the end-user login.
  • Welcome box on the landing page: by selecting this option it is possible to show the welcome box after end-user authentication.
    The possible values for this option are:
    • Yes: the welcome box is displayed.
    • No: the welcome box is not displayed.

Social Login

This section allows you to select the social networks that are available in the Social Login feature. The following options are available:

  • Enable: by selecting this option, it is possible to enable or disable the Social Login on your Splash Portal. The possible values are:
    • Yes: Social Login is enabled on the Splash Portal.
    • No: Social Login is disabled on the Splash Portal.
  • Social Login validation: By setting this option, it is possible to enable the validation process when the end-user adds his access credentials for a social network. The possible values for this option are:
    • None: this indicates no validation during the registration process. Then the end-user can immediately log in through his social network's access credentials.
    • Send a text message / do a call: this indicates that after the registration the end-user, must call or send a text message to a specific phone number in order to validate his social network's access credentials.
    • Receive code via SMS: this indicates that after the registration, the
      end-user, is required to provide a valid phone number to receive a
      text message including the credentials needed to access the service.
  • Enable Facebook: if the previous option, Enable is set as "Yes", then you can choose to set Facebook as the Social Login channel. The possible values are:
    • Yes: Facebook Social Login is enabled on the Splash Portal.
    • No: Facebook Social Login is disabled on the Splash Portal.
  • Enable LinkedIn: if the previous option Enable is set as "Yes", then you can choose to set LinkedIn as the Social Login channel. The possible values are:
    • Yes: LinkedIn Social Login is enabled on the Splash Portal.
    • No: LinkedIn Social Login is disabled on the Splash Portal.
  • Enable Twitter: if the previous option Enable is set as "Yes", then you can choose to set Twitter as the Social Login channel. The possible values are:
    • Yes: Twitter Social Login is enabled on the Splash Portal.
    • No: Twitter Social Login is disabled on the Splash Portal.
  • Enable Google+: if the previous option Enable is set as "Yes", then you can choose to set Google+ as the Social Login channel. The possible values are:
    • Yes: Google+ Social Login is enabled on the Splash Portal.
    • No: Google+ Social Login is disabled on the Splash Portal.
  • Enable Google: if the previous option Enable is set as "Yes", then you can choose to set Google as the Social Login channel. The possible values are:
    • Yes: Google Social Login is enabled on the Splash Portal.
    • No: Google Social Login is disabled on the Splash Portal.
  • Enable VKontakte: if the previous option Enable is set as "Yes", then you can choose to set VKontakte as the Social Login channel. The possible values are:
    • Yes: VKontakte Social Login is enabled on the Splash Portal.
    • No: VKontakte Social Login is disabled on the Splash Portal.
  • Enable Instagram: if the previous option Enable is set as "Yes", then you can choose to set Instagram as the Social Login channel. The possible values are:
    • Yes: Instagram Social Login is enabled on the Splash Portal.
    • No: Instagram Social Login is disabled on the Splash Portal.
  • Enable Foursquare: if the previous option Enable is set as "Yes", then you can choose to set Foursquare as the Social Login channel. The possible values are:
    • Yes: Foursquare Social Login is enabled on the Splash Portal.
    • No: Foursquare Social Login is disabled on the Splash Portal.
  • Enable Pinterest: if the previous option Enable is set as "Yes", then you can choose to set Pinterest as the Social Login channel. The possible values are:
    • Yes: Pinterest Social Login is enabled on the Splash Portal.
    • No: Pinterest Social Login is disabled on the Splash Portal.

You can learn more about Social Login through the following articles, which include step-by-step examples:

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