"Hotspot Analytics" (statistics about guest access service)

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By selecting Hotspot Analytics from the drop-down menu in the top-left corner, you can retrieve the data regarding the service provided to end-users.

Below you can find all the information necessary to use this section.

 

How to use the header toolbar

The header toolbar allows you to filter your data by Tenant / Venue / Hotspot (according to your system level), display data only for a given time interval, refresh data and export data to an XLS file.



Filtering data by Tenant / Venue / Hotspot

  • The MSP Owner is able to filter results by Tenant / Venue / Hotspot
  • The Tenant is able to filter results by Venue / Hotspot
  • The Venue Manager is able to filter results by Hotspot

Filtering data by a given time interval

It is possible to choose the following time intervals:

  • Today
  • Yesterday
  • Last seven days
  • Current month
  • Last month
  • Current year
  • Last year
  • Custom range

Refreshing your data

If you need to display updated data, you can can click on the button and see the most recent data for Analytics.
Real time data is available with a time lag of about 30 minutes so if you are loading the page for the first time, filtering or refreshing data, you will see values that can be about 30 minutes old or less.
Please note that the Header toolbar displays the date and the time of the last update.

Exporting data to an XLS file

You can export all the data to an XLS file, by clicking on the Export button at the top-right corner of the page.
Please note that the data included in the XLS file is based on the values selected in the filters described above.

 

Charts in the first section

In the first row of charts you can see a line chart and some dashboard widgets.

Line chart

In the line chart, it is possible to select and compare the following metrics:

  • New users: the number of end-users who registered to the service in the specified period.
  • Connections: the number of Internet sessions started by end-users in the specified period.
  • Impressions: the number of end-users who visited the Splash Portal in the specified period.
  • Connection time: the number of hours all end-users were connected to the Internet.
  • Connection traffic: the amount of traffic (MB) created in total by end-users.
  • Max. concurrent Connections: the maximum number of simultaneous Internet connections in a Tenant (for MSP Owners), Venue (for Tenants) or Hotspot (for Venue Managers).

It is possible to select the following frequencies for the x-Axis:

  • Monthly (available if the selected time range is greater than 1 month)
  • Weekly (available if the selected time range is greater than 7 days)
  • Daily (available if the selected time range is greater than 1 day)
  • Hourly (available if the selected time range is 1 day)

Dashboard widgets

These widgets show information about the first metric selected in the line chart.
More precisely, for the Max. concurrent Connections, the following data is displayed:

  • MIN: the minimum value in the selected time interval.
  • MAX: the maximum value in the selected time interval.
  • Average: the average value in the selected time interval.

For other metrics, the following data is displayed:

  • Total: the sum of all values in the selected time interval.
  • MAX: the maximum value in the selected time interval.
  • Average: the average value in the selected time interval.

Charts in the second section

In the second row it is possible to see additional information about hotspot services. As a first choice, it is possible to have data according to the following criteria:

  • Overview: Data is displayed from the time the Tenant(s) / Venue(s) were created up to the current moment.
  • Time interval: data is displayed according to the time interval selected in the header toolbar.

Then, it is possible to display the following sections:

  • Users
  • Impressions
  • Connections
  • Internet
  • Loyalty

Users

This section contains statistics about registered end-users.

Here are some widgets indicating the following values:

  • New users: the number of end-users who registered to the service.
  • Returning users: the percentage of end-users who logged in more than once.
  • New users who connected to the Internet: the percentage of end-users who logged in only once.

Near the widgets, on the right, you can find the following chart:

Below you can find the following bar charts:

  • New Users - Time of the Day: this chart shows the average number of new users created for each time range interval on a day (e.g. from 00:00 to 00:59, to 01:00 to 01:59, etc.).

  • New Users - Day Of the Week: this chart shows the average number of new users created for all days of the week (e.g. on Mondays, Tuesdays, etc.).

At the end of the page, on the left, you can find the following data table:

  • Top Tenants - New Users / Top Venues - New Users / Top Hotspots - New Users: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - New Users" and it indicates the number of registered end-users per Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - New Users" and it indicates the number of registered end-users per Venue, sorted in a descending order.
    • If the system user is a Venue Manager, then the chart is "Top Hotspots - New Users" and it indicates the number of registered end-users per Hotspot, sorted in a descending order.

At the end of the page, on the right, there is a map indicating the following values:

  • Map of new users: this map locates end-users according to the levels of Tenant (for MSP Owners), Venue (for Tenants) or Hotspot (for Venue Managers).

 

Impressions

This section contains statistics about Splash Portal impressions.

  • Total impressions: this is a widget indicating the total number of Splash Portal visits.

  • Impressions - Time of the Day: this chart shows the average number of impressions for each time range interval on a day (e.g. from 00:00 to 00:59, to 01:00 to 01:59, etc.).

  • Impressions - Day Of the Week: this chart shows the average number of impressions for all days of the week (e.g. on Mondays, Tuesdays, etc.).

  • Top Tenants - Impressions / Top Venues - Impressions / Top Hotspots - Impressions: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - Impressions" and it indicates the number of Splash Portal visits per Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - Impressions" and it indicates the number of Splash Portal visits per Venue, sorted in a descending order.
    • If the system user is a Venue, then the chart is "Top Hotspots - Impressions" and it indicates the number of Splash Portal visits per Hotspot, sorted in a descending order.
  • Map of impressions: this map locates Splash Portal visits according to the levels of Tenant (for MSP Owners), Venue (for Tenants) or Hotspot (for Venue Managers).

 

Connections

This section includes statistics about end-users' connections.

Here we have the following widgets:

  • Connections: this is a widget indicating the number of Internet sessions started by end-users.

  • Unique connections: this is a widget indicating the number of end-users who connected to the Internet at least once.

  • Max. concurrent connections: the maximum number of simultaneous Internet connections in a Tenant (for MSP Owners), Venue (for Tenants) or Hotspot (for Venue Managers). Values of concurrent connections are calculated every 5 minutes, then the maximum value is calculated every hour and compared with the existing top value.

  • Map of new users: it locates end-users according to the levels of Tenant (for MSP Owners), Venue (for Tenants) or Hotspot (for Venue Managers).

  • Avg. connections per user: the average number of simultaneous Internet connections in the available Venues.

Below you can find the following bar charts.
In the first chart you can switch between the following metrics:

  • Connections - Time of the Day: this chart shows the average number of connections detected in each time range interval on a day (e.g. from 00:00 to 00:59, to 01:00 to 01:59, etc.).

  • Unique Connections - Time of the Day: this chart shows the average number of connections detected in each time range interval on a day (e.g. from 00:00 to 00:59, to 01:00 to 01:59, etc.).

In the second chart you can switch between the following metrics:

  • Connections - Day Of the Week: this chart shows the average number of connections detected for all days of the week (e.g. on Mondays, Tuesdays, etc.).

  • Unique Connections - Day Of the Week: this chart shows the average number of connections detected for all days of the week (e.g. on Mondays, Tuesdays, etc.).

At the end of the page we have the following widgets:

  • Top Tenants - Connections / Top Venues - Connections / Top Hotspots - Connections: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - Connections" and it indicates the number of Internet connections per Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - Connections" and it indicates the number of Internet connections per Venue, sorted in a descending order.
    • If the system user is a Venue Manager, then the chart is "Top Hotspots - Connections" and it indicates the number of Internet connections per Hotspot, sorted in a descending order.
  • Top Tenants - Max. concurrent connections / Top Venues - Max. concurrent connections / Top Hotspots - Max. concurrent connections: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - Max. concurrent connection" and it indicates the number of simultaneous Internet connections per Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - Max. concurrent connection" and it indicates the number of simultaneous Internet connections per Venue, sorted in a descending order.
    • If the system user is a Venue Manager, then the chart is "Top Hotspots - Max. concurrent connection" and it indicates the number of simultaneous Internet connections per Hotspot, sorted in a descending order.

Note: two consecutive connections form the same user are considered a single connection if the second connection occurs within 60 seconds from the previous one.

 

Internet

This section includes statistics about Internet traffic.

Here we have the following widgets.

  • Total traffic: this is a widget indicating the amount of Internet traffic created in total.

  • Avg. traffic per user: this is a widget indicating the average amount of Internet traffic per end-user.

  • Total connection time: this is a widget indicating the total length of Internet connections for all end-users.

  • Average connection time per user: this is a widget indicating the average length of Internet connection for each user.

Below you can find the following bar charts:

  • Connection Time - Day of the Week: this chart shows the average connection time for each time range interval on a day (e.g. from 00:00 to 00:59, to 01:00 to 01:59, etc.).

  • Connections by Duration - Time of the Day: this chart shows the average connection time for all days of the week (e.g. on Mondays, Tuesdays, etc.).

At the end of the page we have the following widgets:

  • Top Tenants - Average traffic per user / Top Venues - Average traffic per user / Top Hotspots - Average traffic per user: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - Average traffic per user" and it indicates the average traffic per user on each Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - Average traffic per user" and it indicates the average traffic per user on each Venue, sorted in a descending order.
    • If the system user is a Venue Manager, then the chart is "Top Hotspots - Average traffic per user" and it indicates the average traffic per user on each Hotspot, sorted in a descending order.

  • Top Tenants - Average connection time per user / Top Venues - Average connection time per user / Top Hotspots - Average connection time per user: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Tenants - Average connection time per user" and it indicates the average connection time per user on each Tenant, sorted in a descending order.
    • If the system user is a Tenant, then the chart is "Top Venues - Average traffic per user" and it indicates the average connection time per user on each Venue, sorted in a descending order.
    • If the system user is a Venue Manager, then the chart is "Top Hotspots - Average traffic per user" and it indicates the average connection time per user on each Hotspot, sorted in a descending order.

 

Loyalty

This section contains statistics about user loyalty, that means how many times a user comes back to take advantage of the service.

In the left part of the page we see two bar charts.
In the first chart you can switch between the following metrics:

  • Number of Single Time vs Returning Users: this chart shows the number of single time users (who used the service only once) and returning users (who used the service more than once), in the time range selected.

  • Percentage of Single Time vs Returning Users: this chart shows the distribution of percentage between single time users (who used the service only once) and returning users (who used the service more than once), in the time range selected.

In the second chart you can switch between the following metrics:

  • Number of Repeat Users Frequency: this chart shows how frequently users connected to the service in the time range selected.
    The following frequency ranges are available:
    • Single Time
    • 2 Times
    • 3-5 Times
    • 6-9 Times
    • 10-29 Times
    • 30 or more Times
  • Percentage of Repeat Users Frequency: this chart shows the distribution of percentage regarding how frequently users connected to the service in the time range selected.
    The following frequency ranges are available:
    • Single Time
    • 2 Times
    • 3-5 Times
    • 6-9 Times
    • 10-29 Times
    • 30 or more Times

For all charts and dashboards it is possible to select the following metrics

  • Monthly (available if the selected time range is greater than or equal to 1 month)
  • Weekly (available if the selected time range is greater than or equal to 7 days)
  • Daily (available if the selected time range is greater than 1 day)
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