These FAQs are designed to provide a better understanding of our product.
Please check if you can find here your question. Otherwise you can open a ticket.
About the product
- What is Cloud4Wi?
- What is the Tenant?
- What is a Venue?
- Who is a Venue Manager?
- What is the difference between the Tenant and the Venue Manager?
- Who is a system user?
- Who is the end-user?
- What is the Splash Portal?
- What is a Service Profile?
About the pricing
- What is the Cloud4Wi pricing model?
- What is the difference between the Advanced and Unlimited License for AP/hotspot?
- What is the duration of the Cloud4Wi license?
- How many concurrent users can I manage at the same time?
- When a new application (Basic or Premium) is released, how can I get it? Will I be charged further to have it?
- What about Outbound SMS?
- Do you offer any type of training?
- How can we allow a flexible number of concurrent users in a given time? Do they have to purchase the whole license for a year since they only need it for a special event?
About the set-up
- What do I need to start using Cloud4Wi?
- Do I need any technical knowledge or configuration to start using Cloud4Wi?
- How do I connect to Cloud4Wi?
- Do I need to follow some steps to start using Cloud4Wi?
- How do I setup my device, is there any guide?
- How do I update Cloud4Wi to the latest software release?
- How do I have to configure my firewall to allow traffic to/from Cloud4Wi platform?
- What is an Access Point?
- What is a Hotspot?
- What is a MAC address?
About the functionalities – How it works
About the platform
- Can I change the name of my Tenant?
- How many system users can I add?
- Is there a limitation on the number of Venues I can create?
- How do I create a Venue?
- Is the Platform white label?
- How can I customize the Control Panel with my logo?
- Is it possible to integrate other CRM softwares with Cloud4Wi?
- How can I check the session of my network?
- Where can I monitor my network and users?
- Can Cloud4Wi track the MAC address of the users when they go to one place to the other? If the end-user travels one place to the other and if they like a particular restaurant, and to geo-target the users?
- Regarding privacy issues, what happens with all the information processed? Is it gathered on Cloud4Wi’s cloud?
- If users go to one place to another can the map provided by Cloud4Wi track the users’ movement like the precise places that the users go and things like that?
- When a supplicant is logged on to the WLAN, is it possible to log/monitor the supplicant? (web pages he/she is visiting, client mac-address, identity, phone number…. and so on).
- I have 20-30 APs per site or over 100 APs. Can I export or upload those APs into Cloud4Wi? Or do I have to configure each of them on Cloud4Wi platform? Is it possible to import a database of existing end users?
- Is it possible to import a database of existing end-users?
- I have a Trial account and I am currently evaluating Cloud4Wi. Can I setup the PayPal option during the trial, like charging users for the Wi-Fi access and connecting directly to their account?
- In the PayPal website, how can I understand where an end-user's payment comes from?
- Is the URL filtering on address basis or key word basis available on each Venue?
- What is the Hotspot identifier?
- Does Cloud4Wi allow managing hotspots, in order to control if the hotspot is on and works correctly?
- Why is it necessary to specify the address for a Hotspot?
- Is it possible to customize the Control Panel URL with a custom domain?
- My customer cannot see the "Logout" option on the Splash Portal, why?
- Does Cloud4Wi provide a Whitelist to allow certain MAC's / IP addresses to pass through?
- What is the "On-Net" option that can be enabled for a Venue?
- Can an end-user access the service in all Venues belonging to a Tenant?
- Which benefits does the end-user obtain after the registration to the Splash Portal?
- I cannot see Analytics data for today. Why?
- Is it possible at any level to delete a system user?
- What Service Templates are? Who manages them?
About the Splash Portal
- What is a Splash Portal template?
- How can I create a Splash Portal?
- What are the content blocks?
- What type of contents can I add on my Splash Portal?
- Is it possible to modify the Splash Portal completely or are there restrictions?
- Can I allow my Venues to customize a part of their Splash Portals?
- How many Splash Portals can I create?
- Will I lose my previous data if I change my Splash Portal?
- Is it possible to upload a video on the Splash Portal?
- Which are the languages available on the Splash Portal?
- Can the Splash Portal URL be customized with a registered URL?
- Why cannot I find the "Register" link into the Splash Portal?
- I am not able to see the App Bar in the Splash Portal preview. Why?
- Is it possible to add the the logo of my company to the Splash Portal?
- I would like to create a background image for the header of my Splash Portal. What is the recommended size for the image?
- Splash Portal: I’m redirected to “cloud4wiredirect.com”
- Splash Portal: I see a different portal from the expected one
- Splash Portal: the end-user is not able to open external links
- Splash Portal: how can I change the logo on the top of the page?
- Can end-users access content block external links in pre-authentication mode?
- Is it possible to replace the Cloud4Wi logo in the Splash Portal with the logo of my company?
- What is the landing page? How can I configure that?
- I expected to be redirected to the Splash Portal, but I get the "Oops" page. What does it mean?
About Registration options, Access Policies and Internet Plans
- Is it possible for an end-user to authenticate outside the Splash Portal?
- Is it possible to create Internet plans based on volume?
- Does Cloud4Wi support bandwidth management?
- How do the PIN codes work?
- Does the platform support online payments?
- Once an end-user recharges his profile paying with PayPal, is he able to download the receipt of the invoice?
- Can I use a different platform than PayPal to pay?
- What are the Sign-Up options supported by the platform?
- How can I enable Social Login?
- What Social networks are compatible with Cloud4Wi?
- What user information does Cloud4Wi collect from Facebook?
- Is it possible to customize the registration form adding additional fields?
- What is the difference between Service PIN and Identification PIN?
- Why should I set a Default Profile (Auto-provisioning) in my Venue?
- Why do I need to use Service PINs? How can I use them?
- I configured Social Login through the Control Panel, but end-users are not able to log in. Why?
- Which Service Profiles will be available to a Venue just created?
- What is an identification PIN?
- What is a Default Profile?
- Which username is assigned to the end-user that registered for the service?
- Can an end-user register providing a foreign mobile phone number?
- What is Social Login?
- What happens assigning a Service Profile to an end-user?
- Is it possible to change the username for a registered end-user, at a later time?
- Can an user account created through Social Login be bounded to a Service Profile?
- Who manages Service Profiles in a Venue?
- Is an end-user able to access to the service by using multiple devices at the same time? (mobile, tablet, TV, etc.)
About the applications
- Why cannot I see the App Bar in the Splash Portal?
- How can I change the name of an application into the Splash Portal?
- Is it possible to create an external link in the App Bar?
- Is it possible to set an application to be managed only by the Tenant and not by Venue Managers?
- Why in Nearby and Nearby Lite applications, end-users are only able to see a static map?
- Do I have to be connected to test the "Coupons" application?
- Is it possible to create dynamic banners?
- It is possible to size the advertising and do a picture frame or put it on the side, or an edge of a device when the users see it on their phone, like placing advertising on the right, left?
- What happens when a supplicant has a coupon on his cellphone and hands this code over to the bar/restaurant. Is there a possibility to register the coupon in the system using a barcode/QR code scanner so it can be used only ones?
- I am not able to open "Advertising" and "Advertising Lite" from the Control Panel. Why?
About the ecosystem
- Is my router compatible with DD-WRT and Cloud4Wi?
- How can I add a SysLog server to my system?
- What devices are compatible with your solution?
- My WiFi router runs OpenWrt. Is this firmware supported by Cloud4Wi?