Manually unlock blocked end-users


When the end-user is required to enter a service PIN to access the service but does not do this, is considered by the Solution as a "blocked" end-user, who cannot access the service.
Sometimes, this may be due to a problem of the end-user, and for this reason it is necessary that the Tenant or the Venue Manager are able to unlock end-users.

The Tenant and the Venue Manager, through the Control Panel, are able to unlock these users by accessing the Users section from the quick access toolbar, searching and selecting the end-user, and finally clicking Confirm for the Unlock access with PIN option, if available. In this way the end-user is able to use the Service Profile assigned without entering a service PIN.


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