Viewing and managing end-users from the Control Panel

[Please note that this article refers to an older version of the product and may be outdated. You can find the most recent guide here]
By clicking the Users button in the quick access toolbar, it is possible to display the list of end-users who are able to use the service.
The Create New button allows you to create a new end-user from the Control Panel. You can learn more by reading the following article: Creating a new end-user from the Control Panel.
The Export button allows you to export the user list to CSV file. You can learn more by reading the following article: Exporting the list of end-users to a CSV file.
The Actions button on the left side lets you perform actions on users (for example delete selected users).
The Columns button on the right side allows you to select the fields to show. It is possible to show from one to seven end-user fields at the same time.
Above each field of the end-users list, there is a smart search filter allowing to perform targeted searches. By clicking the checkbox in this row, it is possible to select all end-users currently displayed, in order to apply some actions to them.
By clicking an end-user in the summary page, it is possible to access the page containing the details entered in the platform. From here it is possible to carry out a set of control and management actions.

From the command toolbar it is possible to perform the following actions:

  • Lock: through this button, it is possible to suspend the service provided to the end-user, for example- due to a violation of some policies. In this case, the end-user will not be able to use the service, until the administrator decides to unlock it by using the Unlock button that will be available in the command toolbar after the end-user has been locked.
  • Delete: through this button, it is possible to delete all information relating to a user, for example- after a long period of inactivity. In this case, if the deleted end-user tries to use the service again, it will be recognized by the system as a new user and will be forced to perform a new registration.

The page displaying the details of end-users is divided into several tabs, each collecting information for monitoring purposes, which allow system users to perform a smart and efficient management activity on their workspace. These tabs are:

  • Info
  • Internet Plans
  • Sessions
  • Notifications
  • Map


The Info section provides a summary of the information belonging to the end-user, that is the following:
  • Provider: indicates whether the end-user has registered to the service through the Social Login, or not.
  • Username: the unique name that identifies the end-user.
  • Status: whether the end-user is enabled or not to use the service.
  • First name
  • Last name
  • Gender
  • Mobile phone
  • Email
  • Birthplace
  • Birthday
  • Country
  • City
  • Address
  • Document
  • Document number
  • Market clause accepted: please read the article Marketing communications from the service provider to end-users in order to learn more about the meaning of this field.
  • Personal ID
  • Passport number
The Tenant or the Venue Manager can edit the data through the Edit button.

Internet Plans

The Internet Plans section collects the information about the Internet plans which have been assigned to the end-user. The following information is available for each Internet plan:
  • Name: the name of the Internet plan.
  • Type: whether it is Recurring or One-Shot.
  • Total: the total duration of the service. In case of recurrent plan, this field indicates the total time of navigation available within the single renewal period; for a One-Shot plan, it indicates the total time of navigation assigned.
  • Remaining time: indicates, for One-Shot plans, the remaining time of navigation.
The Tenant or the Venue Manager, through this section, can also assign a new Internet plan to the selected end-user.


In this section, it is possible to monitor the traffic sessions performed by end-users, with details of:
  • Start: the start date and time for the selected traffic session.
  • Stop: the stop date and time for the selected traffic session.
  • Duration: the duration of the selected traffic session.
  • Traffic: the amount of traffic performed during the session.
  • Venue: the Venue assigned to the selected end-user.
  • Hotspot: the Hotspot, in the Venue, where the end-user performed the traffic session.


In the Notifications section, you can view system notifications generated during the traffic sessions. This section is very useful in order to detect any abnormalities. The details reported for each notification are:
  • Date: the date and time when the abnormality occurred.
  • Message: the error message. This message is also displayed to the end-user in the Splash Portal, after attempting to access the system. Notification messages can be of various types and have different causes and resolutions. For more information, see Errors and notifications during the authentication of end-users.
  • Venue: the Venue to which the end-user belongs.
  • Hotspot: the Hotspot, in the Venue, where the end-user was logged in.


In the Map section, it displays a map of all the HotSpots where the end-user has ever been authenticated to while accessing the service.

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