[Please note that this article refers to an older version of the product and may be outdated. You can find the most recent guide here]
If this feature is enabled for the Tenant, then it is possible to set QoS additional parameters for any Internet plan.
The Platform uses RADIUS standard attributes in order to set QoS parameters. Of course, it is necessary that your AP or access device supports this feature.
If limits are not set in the correct way, please check if your device supports this feature or not.
Here's a complete list of the compatible devices and firmwares. Devices that are not included in this list do not support QoS.
- Ruckus Wireless (Controller and Standalone)
So, if the bandwidth limits you set are not correctly applied, please make sure that:
- Your device is included in the list above
- The HotSpot where the end-user is connected has been entered with the correct value of Router type.
See the following articles for details on this:
How to set QoS
If the feature is enabled for your Tenant, then you will find the Advanced parameters link at the bottom of the creation and modification pages for an Internet plan.
After clicking on that link, it is possible to display and modify your QoS parameters, that are:
- Max Download Bandwidth (kbps): by specifying this value, it is possible to limit the download bandwidth for an end-user to the specified value. An empty or zero value means unlimited.
- Max Upload Bandwidth (kbps): by specifying this value, it is possible to limit the upload bandwidth for an end-user to the specified value. An empty or zero value means unlimited.
How QoS works
Your changes will not be immediately applied to end-users. They will be applied according to the following rules:
- Rules for Recurrent Service Profiles:
QoS limits for end-users will be updated when the Internet plan is renewed.
For example, if the Renewal frequency for the Service Profile is "Daily", then QoS limits will be applied at 00:00 of the next day, according to the Internet timezone selected in the Venue.
- Rules for One-Shot Service Profiles:
QoS limits are applied only for the One-Shot Service Profiles that are assigned after the change.
If a One-Shot Service Profile was assigned to a end-user before the change of QoS limits, then limits will not be applied. Otherwise, limits will be applied.
See the following articles for details on Service Profiles:
What happens if an end-user has more than one Service Profile already assigned?
If an end-user has multiple Service Profiles assigned, with many different QoS limits set, then the following rules are applied:
- the Platform processes all Service Profiles assigned to the end-user, compares all Max Download Bandwidth values and then sets the lowest value as actual limit of Max Download Bandwidth.
- the Platform processes again all Service Profiles assigned to the end-user, compares all Max Upload Bandwidth values and then sets the lowest value as actual limit of Max Upload Bandwidth.