Assigning an Internet plan to an end-user

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The term Provisioning refers to how an Internet plan is assigned to an end-user. There are three provisioning modes:

  • Auto-Provisioning
  • Self-Provisioning
  • Assisted Provisioning

Auto-Provisioning (Default Internet Plan)

In Auto-Provisioning mode, a Default Profile is assigned directly to the Venue and all new end-users registering to that Venue will be assigned the default Internet Plan, without the need for a system user to manually assign or an end-user to request a plan.

It is possible to set any Internet plan, among those available as the Default Profile, independently of its type. During registration, if the plan is in restricted access mode, the end-user is redirected to a page within the Welcome Portal asking for an Access Code.

When the Plan has been "consumed", the end-user is redirected to a page within the Welcome Portal, where it is possible to choose a new Plan (Self-Provisioning). 

Self-Provisioning

The Self-Provisioning mode allows end-users to autonomously choose their desired Internet Plan, straight from the Welcome Portal. Cases where the end-user is asked to choose a Plan are:

  • If no Default Profile has been assigned to the Venue (Auto-Provisioning). 
  • If there are no valid or enabled Internet Plan assigned to the end-user. 

The Self-Provisioning mode can be enabled for all existing Internet Plans, which will be notified as a possible choice for the end-user during the Self-Provisioning process, in the cases described above.

Assisted Provisioning

The Assisted Provisioning mode is when the Venue Manager manually assigns an Internet Plan to an end-user, through the Users section of the Admin Panel. This procedure can also be performed by the Company Manager, for service and support purposes, descending to the Venue level.

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