How to add Platform Managers

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The system Manager is a user who has access to the Admin Panel, he/she can be the admin or have limited access depending on the role defined while creating the account. To access Managers section, click on the quick access toolbar on the left Manage → Settings → Managers. From here you can manage existing users or add a new user.

  • A Company Manager is able to see all System Managers of the company and is also able to view the Venue Managers of a particular Venue by getting down to the Venue level.
  • A Venue Manager is able to see all Venue Managers that are registered to the same Venue.

When a new Company/Venue is created, then a System Manager is also created. This manager will have admin rights and he/she will be able to create new System Managers in the platform. System Managers created hereafter are able to access the platform according to their role, but they are not "Admin" and they cannot create new System Managers. You can view a table showing all System Managers and their roles:

  • Username: the username for the end-user
  • Name: the full name of the end-user (first and last name)
  • Role: A set of privileges allocated to the end-user.
  • Admin: this field indicates if the manager is able to create and delete other users. As already mentioned, a Company Manager can be "Admin" only when the account is created by Cloud4Wi during license activation. A Venue Manager is an  Admin only when the account is created by the System Manager at the company level, during the first setup of the Venue.

By clicking on the single System Manager, you can view the following information:

  • First Name
  • Last Name
  • Phone number
  • Email
  • Username
  • Role

and you can perform the following actions:

  • Lock / Unlock: allows you to disable the selected System Manager account without having to delete it. By clicking on the Unlock button you can enable access.
  • Edit: allows you to update the previously entered data.
  • Reset password: allows you to reset the password to access the Admin Panel.
  • Delete: allows you to permanently delete the selected System Manager. This action is available if the logged system user is "Admin".

During the creation of a new system user, the following information is required:

  • First Name
  • Last Name
  • Phone number
  • Email
  • Role
  • Send activation details by email: a notification e-mail to the provided e-mail address, including the access credentials for the Admin Panel. The email does not need to be sent.
  • Send activation details by text message: a notification text message to the phone number including the access credentials for the Admin Panel. The text message does not need to be sent.

First access

Please read First time login to the admin panel  to learn more about the first access of a System Manager to the Admin Panel.

System Manager roles

Currently the following available roles are:

  • Full: This role has full access to all the sections (the "classic" System Manager).
  • Analysis: this role only has access to Analytics.
  • Applications: this role only has access to Applications.
  • Provisioning: this role can access the following sections: Dashboard, Users, Guest Wi-Fi and Manage.
  • Marketing: this role can access the following sections: Dashboard, Analytics, Apps, Welcome Portal.
  • Customers: this role can only access the Users section.
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