In some areas it is possible to encounter latency problems in loading the Welcome Portal.
This problem can be solved and the time can be significantly reduced, as explained below.
The solution is to enable the support of the CDN (Content Delivery Network) for your Tenant.
The CDN is a network of nodes distributed worldwide that deliver resources closer to users. This, as already said, allows to sensibly improve performances (even more than 90% in some areas of the world!).
In order to enable the CDN, you can open a ticket in our Support Center.
This operation requires to open some additional domains in the walled garden of the access device used. Please check the two cases below:
- Your device allows you to enter domain names to the walled garden
- Your device does not allow you to enter domain names to the walled garden
Your device allows you to enter domain names to the walled garden
In this case you are strongly recommended to add the following entries:
Your device does not allow you to enter domain names to the walled garden
In this case you have to add the following IP addresses:
In case your device asks you for a subnet mask (e.g. Aerohive Networks), this is 255.255.255.255 in all cases, since they are single IP addresses (so for example you have to enter: 220.127.116.11/255.255.255.255, 18.104.22.168/255.255.255.255, etc.).