Login Profile configuration and options

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By configuring the Login profiles section, you can define the login flow for your end-users and define all the available options in the Welcome Portal. A Login profile is an entity containing all these options.

Once you have a Login profile, you can assign it to a venue (through the Venues section, by clicking on the left sidebar at Manage → Login Profiles) and enable there all the desired options.
Your venue will be pre-configured with two login profiles (called "Click-through access" and "Username and password"). You can edit any existing Login profile or create a new one.

For any option you can set the ownership:

  • If you want to set the option for the venue, then you have to set the lock option: Lock
  • If you want to let your venue to override your value for the option, then you have to set the unlock option: Unlock

The Login profile section consists of two tabs: Login options and Advanced.


Login options

This tab contains the most frequent login options to be used and consists of the following sub-sections:

  • Primary Sign-Up
  • Social Login
  • One Time Password Login (when Kiosk is enabled in the company instance)

PRIMARY SIGN-UP

The first thing to think about is: how do you want your users to sign up for the service?

By configuring the Sign-up option, you can set the decide between the following options:

  • Username/Password: this option enables the classic user registration form where end-users need to register and receive a username and password.
  • Click-through: this option enables the click-through mode, where end-user need to provide information requested by the company or venue manager. In this mode, the registration form, self-care page, and password recovery page are not displayed on the Welcome Portal.
  • None: none of the registration methods above are selected.

Note: This option does not include Social Login. You can enable the Social Login flow by the corresponding sub-section called Social Login.

Depending on what you configured on this sections, there may be other options to configure.

If you configured Username/Password, then the following options are available:

Username: by selecting this option you can determine how the system builds a username for a registered end-user. Options include:

  • Mobile number: the username for the end-user is the mobile phone number provided during registration. If the phone number does not belong to any registered end-users, the username will be the phone number. Otherwise, if it already belongs to a registered end-user, and if Multiple registrations of the same mobile number option is enabled, the username will consist of the provided phone number + a numeric suffix.
  • Customer name: the username for the end-user is based on the first name and the last name provided. More precisely, the username will consist of: the first 6 letters of the first name (or the whole first name if it is 6 letters or less) + the "." character + the first 6 letters of the last name (or the whole last name if it 6 letters or less) + a progressive number used in order to avoid duplicate usernames
    (e.g. John Doe john.doe1 ; Alexander Smithee alexan.smithe1)
  • System generated: the username for the end-user is a random alphanumeric string chosen by the system.
  • Email: the username is the end-user's email address.

Allow sign-up from the Welcome Portal: by selecting this option, it is possible to establish whether an end-user can register through the Welcome Portal. Possible values for this option are:

  • Yes: the end-user can register directly through the Welcome Portal (autonomous registration).
  • No: the end-user should go to the Venue Manager in person and ask for personal access credentials.

Registration fields: by selecting this option, it is possible to specify fields that will be requested from end-users in the registration form. If no fields are specified, the default registration fields will be prompted to end-users. It is possible to enable the following fields:

  • First name
  • Last name
  • Email
  • Birthday
  • Gender
  • Phone number
  • Personal ID
  • Personal ID (Brazil)
  • Passport number
  • Country

Mandatory registration fields: by selecting this option, you can specify which of the Registration fields specified (in the previous option) are mandatory. If no fields are specified, default mandatory fields will be prompted to end-users.

Allow multiple accounts with the same phone number: by selecting this option, it is possible to determine if the system can accept two or more end-users with the same mobile number within the venue. Possible values for this option are:

  • Yes: multiple registrations with the same phone number are allowed. In this case, if Username type is set to Mobile Phone, the username will consist of the provided phone number + a numeric suffix.
  • No: multiple registrations with the same phone number are not allowed. If the phone number provided is already used in the venue, then the end-user receives an error until another mobile number is entered.

Allow multiple accounts with the same email: by selecting this option, you can determine if the system can accept two or more end-users with the same email address within the venue. Possible values for this option are:

  • Yes: multiple registrations with the same email address are allowed. In this case, if Username type is set to Email, the username will consist of the provided email address + a numeric suffix. For example: john.doe@cloud4wi.com2
  • No: multiple registrations with the email address are not allowed. If the email address provided is already used in the Venue, then the end-user receives an error until another email address is entered.

Show sign-up summary screen: by selecting this option, you will enable a summary screen that is shown to any end-user as soon as the sign-up form is submitted without validation errors. Here the end-user is able to check if the data are correct and decide whether go online or go back to the sign-up form. Possible values for this option are:

  • Yes: this screen is shown
  • No: this screen is not shown and the end-user will go directly online after signing up

Enable self-care portal: by selecting this option, you can enable the My profile section for the Welcome Portal. If enabled, end-users can display and update their personal data, unregister from the service, check for active internet plans, and check the list of traffic sessions in the past. This option is not available if the Sign-up method is set to "Click-through". Possible values are:

  • Yes: the My profile section is available to end-users.
  • No: the My profile section is not available to end-users.

Allow password recovery from Welcome Portal: by selecting this option, it is possible to choose whether the password recovery is allowed for end-users or not. This is not available if the Sign-up method is set to "Click-through". Possible values are:

  • Yes: end-users are able to recover passwords to access the service by clicking on the appropriate link within the Welcome Portal.
  • No: end-users cannot automatically recover passwords and must go to the venue manager in person to obtain credentials.

If you configured Click-Through, then the following options are available:

Additional fields: By configuring this option, it is possible to require the end-user to enter some personal data, such as:

  • First name
  • Last name
  • Email
  • Birthday
  • Gender
  • Phone number
  • Personal ID
  • Personal ID (Brazil)
  • Passport number
  • Country

If you configured None, then no further options are available


SOCIAL LOGIN

This sub-section allows you to enable the Social Login flow on your venue.
To do that, just set Enable: Yes.
Once Social Login is enabled, then you can choose the Social Network to enable between the following ones:

  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • Gmail
  • VKontakte
  • Instagram
  • Foursquare
  • Pinterest

ONE TIME PASSWORD LOGIN

If Kiosk is enabled on your company instance, then you will see this sub-section. From here you can enable your Welcome Portal to accept-one time passwords designed for Kiosk.
To enable the One-time password login, just set Status: Enabled.

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Advanced

This section contains more advanced login option and consists of the following sub-sections:

  • Policies
  • Access control
  • Communications
  • Success page

POLICIES

In this sub-section, you can set every option regarding any policy that the user may/has to accept in order to get the Internet access.

Acceptance of Terms of Use and Privacy Policy: By configuring this option, it is possible to set the following modes of policy acceptance:

  • Explicit: the end-user has to check Terms of Use and Privacy Policy before clicking the button to go online. If it does not happen, then the end-user gets an error
  • Implicit: when the end-user clicks the button to go online, then it is intended that he accepted Terms of Use and Privacy Policy and no checkboxes for this will be shown to the end-user. A specific statement on the Welcome Portal describes this behavior without any ambiguity.

Terms of use and Privacy Policies: By configuring this option, it is possible to set the following modes of policy acceptance:

  • Unified in single clause: the end-user will get a unique acceptance statement for Terms of Use and Privacy Policy.
  • Implicit: the end-user will get two separate acceptance statements, one for Terms of Use and one for Privacy Policy.

Terms of Use: By configuring this option, it is possible to customize the clauses of Terms of Use  as described below:

  • Default text: the Terms of Use of the service are the default one provided by Volare
  • Custom text: the end-user is able to customize in the Terms of Use for the service, in all the provided languages.

Privacy Policy: By configuring this option, it is possible to customize the clauses of Terms of Use  as described below:

  • Default text: the Terms of Use fo the service are the default one provided by Volare
  • Custom text: the end-user is able to customize in the Terms of Use for the service, in all the provided languages.

Pre-check Terms of Use and Privacy Policy: By checking this option, Terms of Use and Privacy Policy will be checked by default on the Welcome Portal.

Promotional Communication Policy: by selecting this option, you can ask end-users to agree to receive marketing communications from the service provider. You can send communications using the following applications: Emails and Triggered Campaigns. Possible values are:

  • No: end-users will not be asked to receive any marketing communications. End-users won’t be able to accept or decline marketing communications and will not receive them at all.
  • Opt-in to receive promotional communications: end-users will be asked to click on the checkbox if he or she wants to receive marketing communications.
  • Opt-out of receiving promotional communications: end-users have a choice not to click on the checkbox if he or she does not want to receive marketing communications.
    If Opt-in or Opt-out are enabled, then it is also possible to choose between displaying the default text or a custom one for any supported language.

Pre-check Promotional Communication Policy: this is displayed only if Promotional Communication Policy is set to "Opt-in to receive promotional communications". If you check this option, then the marketing clause will appear checked by default on the Welcome Portal. Otherwise, it will not be checked.


ACCESS CONTROL

This sub-section allows enabling all the features connected with access control.

Smart Authentication: this is a type of MAC authentication that ties devices to user accounts and on second login pre-authenticates users when they open the Welcome Portal.
If the Smart Authentication is enabled and the user previously had signed in by using the same device, then he will be automatically signed in when opening of the Welcome Portal, without any need of manual authentication.
See the following article for more details: Smart Authentication.

Primary Sign-Up Validation: by selecting this option, it is possible to add a validation step during the registration of end-users. Possible values are:

  • None: no validation step required
  • Password via text message: the password is sent to the phone number provided by the end-user (available only for "Username/Password").
  • Inbound text/call: the end-user is required to call or send a text message to a specified phone number in order to receive username and password (available only for "Username/Password").
    This option enables: Enable inbound call, Enable inbound text messages (separate options to enable inbound texts, or calls, or both)
  • Email: a validation email is sent to the email address provided by the end-user. The user is required to check his mailbox and click on a link to unlock his account (available for "Username/Password" and "Click-Through"). Please find here an example of how it works: Set up Click-through with email validation.
  • Validation code via text message: the end-user receives a text message containing the username and a verification code. The end-user has to enter the verification code to get the access (available for "Username/Password" and "Click-Through")

Social Login Validation: by selecting this option, it is possible to add a validation step when the end-user signs up through Social Login. Possible values are:

  • Validation code via text message: the end-user receives a text message containing the username and a verification code. The end-user has to enter the verification code to get the access.
  • Send a text or call: the end-user is required to call or send a text message to a specified phone number in order to receive username and password
  • None: no validation step required

Require access code for foreign users: by selecting this option you can require any end-user providing a foreign mobile country code (different than the default one set in the Preferences) to enter an identification code in order to get the access. Possible values are:

  • Yes: foreign end-users are asked to enter the code
  • No: this validation step is not required

Shared password: by selecting this option, it is possible to ask the end-user to enter a shared password after any successful authentication, in order to get the access. Possible values are:

  • Yes: shared password is required
  • No: this validation step is not required

Sponsor validation: by selecting this option you enabled the Sponsor validation that let an end-user to get the access only after having been enabled by qualified people (called "sponsor"). Possible values are:

  • None: the Sponsor validation is disabled
  • Multi Sponsor: Sponsor validation is enabled for some domains that you have to enter in the provided input field, separated by commas
  • Single Sponsor: Sponsor validation is enabled. Only one email address is allowed as sponsor, and you have to enter it in the provided input field

Please note that enabling Sponsor Validation will disable the following options
Primary Sign-Up Validation, Social Login Validation, Require access code for foreign users, Shared password.


COMMUNICATIONS

This sub-section allows enabling the Welcome Portal to send e-mails to the end-user on sign-up/sign in.

Send welcome email at sign-up: by selecting this option, the Welcome Portal sends an e-mail on end-users' sign-up. Possible values are:

  • Yes: the platform sends a welcome email on user's sign-up
  • No: no welcome email is sent on user's sign-up

Send welcome email at sign-in: by selecting this option, the Welcome Portal sends an e-mail on end-users' sign-in. Possible values are:

  • Yes: the platform sends a welcome email on user's sign-in
  • No: no welcome email is sent on user's sign-in

 SUCCESS PAGE

This sub-section allows enabling some behaviors after the end-user has successfully got the access.

Show log out button: by selecting this option, you can enable the "Logout" buttons and links in the Welcome Portal. Possible values are:

  • Yes: "Logout" buttons and links are displayed
  • No: "Logout" buttons and links are not displayed

Please note that in the cases below this option will be hidden and no logout button will be displayed in the Welcome Portal:

  • You enabled the Smart Authentication
  • Your access point does not support "logout" from the web interface.

Display welcome box on landing page: by selecting this option, it is possible to show the welcome box after end-user authentication. The possible values for this option are:

    • Yes: the welcome box is displayed.
    • No: the welcome box is not displayed.

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