How to create a venue

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When a new venue is created, the company manager has administrator rights to create Welcome Portals, Internet Plans and manage end-user sign-up processes. With the creation of a new venue, an account for a venue manager is also created. This credential can be used to log in to the Admin Panel and depending on the venue profile assigned, the venue manager will be able to customize and manage the venue or will have restricted access to view certain functionalities

Before creating a new venue, please make sure to have the following information:

  1. An access point configured to use the Welcome Portal (see our compatibility list here)
  2. The "identifier" of this access point (if required, click here for explanation)
  3. The MAC address of the access point (optional for some vendors)

You can create a new venue by clicking Manage → Venues from the quick access toolbar on the left and then clicking Add. Follow the wizard and fill in all the information as described below, the data entered in this step can be subsequently modified.

Step 1 - General

The first step to creating a new Venue is to provide inventory information such as:

  • Name: the unique name for the venue. This field is mandatory.
  • Category: the merchant category which represents the venue. It is strongly recommended to set this value, since some applications need this value set in order to correctly work. This field is optional.
  • Business name: the name of the business which the venue belongs to. This field is optional.
  • Country: the country of the venue. This field is mandatory.
  • Address: the address of the venue. This field is mandatory.
  • City: the city of the venue. This field is mandatory.
  • State/province/region: further geolocation data of the venue. This field is mandatory.
  • ZIP/postal code: the ZIP or the postal code of the venue. This field is mandatory.
  • First name: the first name of the Venue Manager. This field is mandatory.
  • Last name: the last name of the Venue Manager. This field is mandatory.
  • Email: the email address of the Venue Manager. This field is mandatory.
  • Phone number: the phone number of the system user. This field is mandatory.
  • Send activation details by email: if the box is checked, login credentials to access the Admin Panel are emailed to the specified address.
  • Send activation details by text message: if the box is checked, login credentials to access the Admin Panel can be sent by SMS if service is active.



Step 2 - Services

The second step requires the configuration of basic options for the service management:

  • Devices: Specify the device types the venue will be supporting (Access Point/FogSense).
  • Type of Venue: indicates the type of service that the Venue provides. This field is mandatory.The following types are supported, depending on the license activated by the company owner:
    • Guest: this is the most common scenario, where the access point is associated to a Welcome Portal, and where the end-user authenticates the service.
    • Enterprise: in this scenario there is no active Welcome Portal, and the end-user authenticates by using the IEEE 802.1X protocol.
    • Hybrid: this scenario is a combination of the Guest and Enterprise options: the end-user is able to authenticate through the Welcome Portal and also through IEEE 802.1X protocol.
  • Venue Profile: indicates access rights assigned to Venue Manager. See the following article for more details: Venue Profile. This field is mandatory.
  • Time zone: defines the timezone for the venue. Recurring Internet Plans automatically reset at 00:00 AM of each day and in order to ensure that end-user is able to utilize corresponding internet plans, it is necessary to set the correct timezone. This field is mandatory
  • Login Profile: indicates the sign-up and social login options assigned to the venue. See the following article for more details: Login Profile configuration and options. This field is mandatory.
  • Welcome Portal: identifies the Welcome Portal assigned to the venue. See the following article for more details: Different methods to create a Welcome Portal. This field is mandatory.
  • Roaming: indicates the enabling of the roaming option. This field is mandatory.
  • Default Internet Plan: Indicates which internet plan is assigned to the venue. This field is optional.



Step 3 - Device

The third step of this guide shows how to activate the first access point in the Venue. It is mandatory to add at least one access point during the creation of a Venue. If you don't have the necessary access point information, choose Chillispot/Coovachilli as hardware manufacturer, this allows fake data to be entered for MAC address and identifier field.

  • Name: the unique name for the access point. This field is mandatory.
  • Type: through this field, it is possible to select the type of the device. This field is mandatory.
  • Description: an optional short description of the access point.
  • Hardware manufacturer: this field identifies vendor or one of supported firmware. This field is mandatory.
  • MAC address: the MAC address belonging to the access point.This field is mandatory.
  • Identifier: the Identifier used by the platform to identify the access point, depending on the access point vendor, this field is optional.
  • Country: the country of the access point. This field is mandatory.
  • Address: the address of the access point. This field is mandatory.
  • City: the city of the access point. This field is mandatory.
  • State/province/region: further geolocation data of the access point. This field is mandatory.
  • ZIP/postal code: the ZIP or the postal code of the access point. This field is mandatory.

The ‘Same as Venue address’ checkbox lets you use the same location data provided during the first step

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