Wi-Fi Service Analytics

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Wi-Fi Service Analytics gather data about the guest Wi-Fi service used by end-users and displays it on the web interface of the Volare Platform. This application is part of our software suite and can be accessed in the main menu of the Analytics section, allowing the system user to view further information about end-users’ behavior.

The toolbar at the top allows you to filter data by company/venue/access point (according to your system level) and also display data for a given time interval with the option to export data to an XLS file. Real-time data is available with a maximum lag time of about 30 minutes. So if you are loading the page for the first time or filtering data, you will see values that can be about 30 minutes old or less.

Please note that the header toolbar displays the date and the time of the last update.

Filtering data by company, venue or access point

  • The MSP owner is able to filter results by company/venue/access point
  • The company manager is able to filter results by venue or access point
  • The venue manager is able to filter results by access point

Filtering data by a given time interval

Choose from the following time intervals:

  • Today
  • Yesterday
  • Last seven days
  • Current month
  • Last month
  • Current year
  • Last year
  • Custom range

Exporting data to an XLS file

You can export data to an XLS file by clicking on the Export button at the top-right corner of the page. Please note that the data included in the XLS file is based on the values selected in the filters described above.

Charts in the first section

In the first row of charts, you can see a line chart and dashboard widgets.

Line chart

In this line chart, you can select and compare the following metrics:

  • New users: the number of end-users who registered to the service in the specified period
  • Connections: the number of Internet sessions started by end-users in the specified period
  • Impressions: the number of end-users who visited the Welcome Portal in the specified period
  • Connection time: the number of hours all end-users were connected to the Internet for
  • Connection traffic: the amount of traffic (MB) used by all the end-users
  • Max. concurrent Connections: the maximum number of simultaneous Internet connections in a company account (for MSP owners), venue (for company managers) or access point (for venue managers)

It is possible to select the following frequencies for the x-axis:

  • Monthly (available if the selected time range is greater than 1 month)
  • Weekly (available if the selected time range is greater than 7 days)
  • Daily (available if the selected time range is greater than 1 day)

Dashboard widgets

These widgets show information about the first metric selected in the line chart. The following data is displayed:

  • Total: the sum of all values in the selected time interval
  • Max: the maximum value in the selected time interval
  • Average: the average value in the selected time interval

Charts in the second section

In the second row, you can see additional information about Wi-Fi services. As a first choice, it is possible to have data according to the following criteria:

  • Over the period: data is displayed according to the time interval selected in the header toolbar.
  • Overall data: data is displayed from the time the company(s)/venue(s) were created up to the current moment. Please note under this option, some of the bar charts won’t be available. For example, User and Impression sections won’t show Time of the Day and Day of the Week bar charts when the time period is changed to Overall data.

Then, you can display the following sections:

  • Users
  • Impressions
  • Connections
  • Traffic
  • Retention

Users

This section contains statistics about registered end-users.

Here are some widgets indicating the following values:

  • New users: the number of end-users who registered to the service
  • Returning users: the percentage of end-users who have logged in more than once
  • Sign-up: this indicates the percentage of end-users organized by their account type (e.g. based on Username/password, Click-through, Social Login)

Below you can find the following bar charts:

  • New Users - Time of the Day: this chart shows the average number of new user profiles created for each time range interval on a selected day
  • New Users - Day Of the Week: this chart shows the average number of new user profiles created for all days of the selected week

At the end of the page, on the left, you can find the following data table:

  • Top Company - New Users / Top Venues - New Users / Top Access Point - New Users: this chart depends on the level of the system user logged in
    • If the system user is an MSP owner, then the chart is "Top Company - New Users" and it indicates the number of registered end-users per company, sorted in a descending order
    • If the system user is a company manager, then the chart is "Top Venues - New Users" and it indicates the number of registered end-users per venue, sorted in a descending order
    • If the system user is a venue manager, then the chart is "Top Access Points - New Users" and it indicates the number of registered end-users per access point, sorted in a descending order

At the end of the page, on the right, there is a map indicating the following values:

  • Map of new users: this map locates end-users according to the levels of company (for MSP Owners), venue (for company) or access points (for venue managers)

Impressions

This section contains statistics about Welcome Portal impressions.

  • Total Impressions: this is a widget indicating the total number of Welcome Portal visits.
  • Impressions - Time of the Day: this chart shows the average number of impressions for each time range interval on a selected day.
  • Impressions - Day Of the Week: this chart shows the average number of impressions for all days of the week (e.g. on Mondays, Tuesdays, etc.).
  • Top Company - Impressions / Top Venues - Impressions / Top Access Point - Impressions: this chart depends on the level of the system user logged in.
    • If the system user is an MSP Owner, then the chart is "Top Company - Impressions" and it indicates the number of Welcome Portal visits per company account, sorted in a descending order.
    • If the system user is a company manager, then the chart is "Top Venues - Impressions" and it indicates the number of Welcome Portal visits per venue, sorted in a descending order.
    • If the system user is a venue, then the chart is "Top Access Points - Impressions" and it indicates the number of Welcome Portal visits per access point, sorted in a descending order.
  • Impressions - Map: this map locates Welcome Portal visits according to the levels of the company (for MSP Owners), venue (for company manager) or access point (for venue managers).

Connections

This section includes statistics about end-users' connections.

Here we have the following widgets:

  • Connections: this widget indicates the number of Internet sessions started by end-users
  • Unique Connections: this widget indicates the number of end-users who connected to the Internet at least once
  • Max. Concurrent Connections: the maximum number of simultaneous Internet connections in a company account (for MSP Owners), venue (for company managers) or access point (for venue managers). Values of concurrent connections are calculated every 5 minutes, then the maximum value is calculated every hour and compared with the existing top value
  • Avg. Connections per User: the average number of simultaneous Internet connections in the available venues

Below you can find the following bar charts:

  • Connections - Time of the Day: this chart shows the average number of connections detected in each time range interval on a day
  • Connections - Day Of the Week: this chart shows the average number of connections detected for all days of the week (e.g. on Mondays, Tuesdays, etc.)

Note : two consecutive connections from the same user are considered a single connection if the second connection occurs within 60 seconds from the previous one.

Traffic

This section includes statistics regarding the Internet traffic.

Here we have the following widgets.

  • Total Traffic: this widget indicates the amount of total Internet traffic consumed
  • Avg. Traffic per Connection: this widget indicates the average amount of Internet traffic used per end-user
  • Total Connection Time: this widget indicates the total length of time end-users connect to the Internet
  • Average Connection Time per User: this widget indicates the average length of time each user connects to the Internet

At the end of the page we have the following widgets:

  • Top company account- Average Traffic per User / Top Venues - Average Traffic per User / Top Access Point- Average Traffic per User: this chart depends on the level of the system user
    • If the system user is an MSP Owner, then the chart is "Top Company Account - Average Traffic per User" and indicates the average traffic per user on each company account, sorted in a descending order
    • If the system user is a company manager, then the chart is "Top Venues - Average Traffic per User" and indicates the average traffic per user on each venue, sorted in a descending order.
    • If the system user is a venue manager, then the chart is "Top Access Point - Average traffic per user" and indicates the average traffic per user on each access point, sorted in a descending order.
  • Map of Top Venues-Average Traffic per User: this map locates traffic usage according to the levels of the company (for MSP Owners), venue (for the company) or access points (for venue managers).

Retention

This section contains statistics about user retention/loyalty, that means how many times a user comes back and connects to the Wi-Fi.

In this line chart, it is possible to compare data for New vs Returning Users during the interval selected in the header toolbar.

  • New users: the number of end-users who registered to the service in the specified period and used the service only once.
  • Returning users: the percentage of end-users who logged in more than once in the selected time range.

In the second chart you can compare data with following metrics:

  • Frequency of Repeat Users: this chart shows how frequently users connected to the service in the time range selected. The following frequency ranges available are:
    • Single Time
    • 2 Times
    • 3-5 Times
    • 6-9 Times
    • 10-29 Times
    • 30 or more Times
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