To ensure our customers maintain the best possible sender reputations and to uphold legitimate sending behavior, we require customers to verify their Sender Identities. A Sender Identity represents your “From” email address—the address your recipients will see as the sender of your emails.
Cloud4Wi sender personalization uses a fast method to verify your sender identity using an email verification link without changing any configuration on DNS settings.
Certain email clients may occasionally classify emails as SPAM or do not trust the sender, resulting in deliverability problems. For better reliability, we strongly suggest using the Custom STMP connector to configure your own SMTP service authenticated with DNS verification.
When using Cloud4Wi default SMTP service, you can configure your e-mail address as the default sender for your messages in the Sender section into the Preferences page, under Configure your default email settings. If you use your own SMTP, this option is not available since you can customize this parameter directly on your SMTP server configuration.
The procedure requires you to validate the email address you chose in order to avoid spam filters; we are going to explain it step by step.
Step #1: Make sure you are using Cloud4Wi SMTP
Go to Manage → Settings → Preferences, open the Gateways tab and make sure that in SMTP → Provider Lists "Default" settings are configured (e.g. Default - Cloud4wi<firstname.lastname@example.org>).
If you configured your custom SMTP settings in this field, then you won't be able to go ahead with this procedure.
Step #2: set up your custom sender data
Go to Manage → Settings → Preferences, open the Senders tab, go to the Configure your default email settings section and click on Change. Then provide the name and e-mail address of your sender and click on Send verification link.
Step #3: go to your mailbox and click on the validation link
Enter your mailbox and find a message coming from "Amazon Web Services". Then click on the validation link and check the confirmation message from Amazon SES.
Please note that the validity of this link expires after 24 hours, so you will need to restart from step #1 if your link is expired.
Step #4: confirm your e-mail data
Go back to the Configure your default email settings section and click on Confirm email validated. If you see the message Congratulations! your mail has been verified., then you're done.
Note: please remember that if you configured your SMTP data in some applications (such as Triggered campaigns or Email Marketing), these data will override any setting defined in the Senders section.