Send emails from your email address

As controller of your customer data, it is important that your customers can identify your organization as the controller of the service. By personalizing the email address from which the emails are sent, your customer can better identify who is sending the emails to them.

When using Volare default SMTP service, you can configure your e-mail address as the default sender for your messages in the Sender section into the Preferences page, under Configure your default email settings. If you use your own SMTP, this option is not available since you can customize this parameter directly on your SMTP server configuration.

The procedure requires you to validate the email address you chose in order to avoid spam filters; we are going to explain it step by step. 

Step #1: Make sure you are using Volare SMTP

Go to Manage → Settings → Preferences, open the Gateways tab and make sure that in SMTP → Provider Lists "Default" settings are configured (e.g. Default - Cloud4wi<[e-mail]>).
If you configured your custom SMTP settings in this field, then you won't be able to go ahead with this procedure.

Step #2: set up your custom sender data

Go to Manage → Settings → Preferences, open the Senders tab, go to the Configure your default email settings section and click on Change. Then provide the name and e-mail address of your sender and click on Send verification link.

Step #3: go to your mailbox and click on the validation link

Enter your mailbox and find a message coming from "Amazon Web Services". Then click on the validation link and check the confirmation message from Amazon SES.
Please note that the validity of this link expires after 24 hours, so you will need to restart from step #1 if your link is expired.

Step #4: confirm your e-mail data

Go back to the Configure your default email settings section and click on Confirm email validated. If you see the message Congratulations! your mail has been verified., then you're done.

Note: please remember that if you configured your SMTP data in some applications (such as Triggered campaigns or Email Marketing), these data will override any setting defined in the Senders section.