Offer is a new tool available in Compass that allows businesses to create Offers that can be distributed across multiple channels.
The tool is purely a content manager, it doesn’t include a campaign orchestration. At the moment the Offers can be distributed using the Triggered Campaigns, via SMS or Email.
What’s an Offer
An Offer is an incentive to buy a product or to make an action in exchange for a discount or reward.
Offers can be used by businesses for:
- Incentivize customers to visit their store
- Incentivize customers to buy a product
The main page of the tool shows the list of current Offers and allows to:
- Create new offers
- Edit or delete existing offers
- See analytics of each offer
- Export logs of redeemed offers
At the top of the page you can see aggregated metrics about your offers:
- Total sent: the total number of sent offers
- Total opened: the total numbers of opened offers
- Total redeemed: the total number of redeemed offers
The same metrics are also displayed for each individual offer on the list.
If the Offer is currently being used by a campaign in the Triggered Campaign, you won't see the options to delete it.
If you edit an existing Offer, the changes affect the current campaigns that are using that offer.
The Export button allows you to export the logs of all the redeemed offers into a CSV file.
Creating a new offer
Creating a new offer is very simple. Clicking on the "New Offer" button brings you to a screen where you can configure the following parameters:
- Offer Name: to identify the offer internally
- Image: the main image of the offer
- Title: the headline of the offer
- Details: the description of the offer
- Text message content: in case the offer will be delivered in a text message, you can define the content of the text into this field. The link to the offer is appended automatically at the end of your message
- Expiration: if you enable the expiration you can set the number of days the offer will be valid starting from the date it is delivered to a customer. When delivering the offer, the system calculates the expiration date and shows a plain expiration date to the customer
The customer experience
Offers can be delivered by scheduling campaigns in the Triggered Campaign tool. The customer experience changes depending on whether the campaigns are distributed via email or SMS
In the email, the customer can directly see the content of the offer and a button to Redeem it. In the text message, the customer has a link that, if clicked, opens a web page with the content of the offer and the button to redeem it.
When the customer clicks on the Redeem button, an alert page notifies the customer that he needs to be in front of the clerk to redeem the Offer. When it is redeemed, a confirmation page is displayed and it is necessary to show it to the clerk. The page is valid for 15 minutes, then the customer will get a message saying that the offer has been redeemed already.
How to use offer unique codes
When the customer redeems an offer, he is presented with a unique Offer code.
The Offer code is not required to validate and redeem the offer. The business manager can simply rely on the fact that when he sees the redemption screen the offer is valid and not expired.
We understand that when the business sends offers to customers, they want to ensure that they can track their in-store redemptions. So, we've introduced a unique code per individual offer that appears when a guest is redeeming.
The clerk can enter the offer codes into the point of sale system and then cross reference what's been redeemed in the Volare dashboard to track all redemptions. This provides the business owner with a tool to make sure that the cashiers do not give away fake offers.
Schedule and deliver Offers via Triggered Campaigns
The Triggered Campaign now includes a new "Offer" button in the Content creation step. When selecting the Offer, the interface allows selecting an offer previously created in the Offer tool.