System Health dashboard is a troubleshooting tool that allows Admin Panel managers to quickly identify any possible misconfiguration issues or anomalies in locations, and speed up their resolution.
You can access this section at the organization level, navigating to Manage > System Health.
The section will detect the following issues:
- Radius Accounting not working
- Location/AP not connected
- Presence data not received
You can filter results based on some conditions (countries/time slots/visible or hidden entries/locations or APs with no events detected), and you can hide any entry if needed.
Frequently Asked Questions (FAQs)
When do I get the message "Radius Accounting not working"?
This message indicates that your end-users are active, but we cannot see entries in your connection logs, for the selected dates.
Commonly, this happens when RADIUS accounting is not properly configured in your access points (we are not receiving the RADIUS accounting stream from your access points).
In this case, we suggest the following:
- Check if your access points are correctly configured (find your guide here)
- Check how many end-users have signed up in the last few days (in People or Guest Wi-Fi sections). If you have a great number of new users, probably there is a misconfiguration issue.
Otherwise, it is advisable to investigate deeper with on-site tests.
When do I get the message "Location not connected"?
This message indicates that we are not detecting any activity of end-users in your location logs, for the selected dates.
Possible reasons are:
- all your access points in the location are either turned off or not working
- some/all access points in the location are actually working, but they are inactive (no end-users are trying to log in)
Check if access points are up, running, and correctly configured (find your guide here).
When do I get the message "AP not connected"?
This message indicates that we are not detecting any activity of end-users regarding your access point, for the selected dates.
Possible reasons are:
- the access point is either turned off or not working
- the access point is actually working, but it's inactive (no end-users are trying to log in)
Check if the access point is up, running, and correctly configured (find your guide here).
When do I get the message "Presence data not received"?
This message occurs when we have not detected any recent activity in the Presence stream, for the selected dates.
If this error occurs in combination with any of the ones already described, it could indicate a general malfunction of the access point. Otherwise, you need to check the Presence stream configuration in your access point (find your guide here)