The Download Page is one of the key functions of the Passpoint solution. Every individual that wants to activate Passpoint profile will go through this portal (except when enabling Passpoint in mobile apps via mobile SDK).
The Download Page offers two operating modes, depending on if the individual has been already provisioned on your Cloud4Wi account or not (in other words, if you already have a Cloud4Wi user id or not):
- with Cloud4Wi customer ID
any individual who has been previously provisioned on your Cloud4Wi account from any channel (captive portal, APIs, connectors, etc.) can be invited to activate his personal Passpoint profile in a few clicks via the Download Page - w/o Cloud4Wi customer ID
if a user has not been already provisioned in Cloud4Wi, the Download Page can automatically create one when the user visits the page
Compliance notes
The Download Page only allows a person to download its individual Passpoint profile. When using this functionality, you need to make sure you've already fulfilled all the required steps to process the individual data according to the applicable data protection regulations.
For example, if the user you invite to activate the profile signed up on an external registration form, make sure that the Privacy Notice that the user acknowledged in that portal covers the processing of the data that you collect/process by delivering to him the Passpoint service. If that is not possible, you need to first collect the individual consents and/or acknowledgment to the privacy policy (see "Passpoint: OSU Page")
Download Page for existing Cloud4Wi users
If you already know the Cloud4Wi user id associated with a contact, you can invite it to activate its Passpoint profile by simply providing the following link:
osu.cloud4wi.com/activate/<customer_id>
where "<customer_id>" must be replaced with the related Cloud4Wi user id associated with the contact.
Use cases
You can use this operational mode in the following use cases:
- a person signs up on your loyalty program online or in-store;
- a person signs up via your POS in-store to your marketing program
- a person signs up on a kiosk already installed in your stores
- a person buys a ticket on your website or app
- a person makes a reservation or appointment on your website or app
- you have existing users in your Cloud4Wi account who already signed up via the in-store guest WiFi
- new users sign up via your in-store guest Wi-Fi and you want to invite them with a follow-up message
In all these cases, you can programmatically create right away a User in your Cloud4Wi account via APIs; the API returns the user id that you can use to create the personal Download Page URL and send it to the person in a message (email or text message). In the alternative, you can use Cloud4Wi to directly send the invitation message using Campaigns.
Cloud4Wi can handle the integration with your existing touchpoints for you (ticketing systems, e-commerce, POSs, reservation services) to streamline the rollout of this service.
Contact your Customer Success Manager for details.
Download Page for not-existing Cloud4Wi users
IMPORTANT: THIS OPTION WILL BE DEPRECATED STARTING JULY 30TH 2024
If you don't have already the Cloud4Wi user id for the individual and for some reason the programmatic integration via APIs is not the best solution for you, you can opt for an operating mode where the Download Page will create the User in Cloud4Wi automatically.
In this case, you can invite individuals to enroll in Passpoint by redirecting them to a URL that is built in this way:
osu.cloud4wi.com/activate?tenant_id=<you_account_id>&email=<user_email>&phone=<user_phone>&ext_id=<ext_id>
The first part of the URL is the same for every user and it needs to include your organization id in the parameter "tenant_id".
Then, you need to pass in the URL at least one parameter among the following
- email: the person's email address
- phone: the person's phone number in the international format (e.g. "+14151234567")
- ext_id: any existing identifier of the individual that you may already have in your CRM or system where you manage your customer contacts
By providing one or more of these fields, the user will be created automatically in Cloud4Wi using those values, which will then allow you to easily reconcile the Cloud4Wi user accounts with your CRM records.
Use cases
You can leverage this operating model when you have an existing list of Contacts in your systems (for example a CRM) and you want to invite them to activate the service, without having to pre-activate each record in Cloud4Wi via APIs.
This operating model poses less integration work in advance, but it might require more work later in reconciling the Cloud4Wi user profiles with your CRM.
Configuring the Download Page
Form the dashboard > Guest WiFi > Passpoint, find the page section "Download Page"
Here you can pick the Internet Plan, among those listed on the main Internet Plan page (Guest WIFi > Internet Plans). This is the network policy that will be assigned to the user.
You can also upload a custom CSS file to change the style of the download page, including the instruction screens.
User experience
No matter which one of the operating models described above you use, the user experience doesn't change and it is very simple.
At this time the Download Page content is static, you can only adapt the page styling via CSS in the Passpoint settings.
The activation flow and user experience differ for iOS and Android users.
iOS Users
When iPhone and iPad users click on the "Activate Secure Wi-Fi" button, iOS shows an alert that asks the person to "Allow" the operator to download the configuration profile.
Once the user accepts, the download starts automatically. However, the user needs to complete the setup of the profile as described in the last screen, by opening the "Setting" app and completing the steps described by the instructions. The instruction screen also provides a quick shortcut to open directly the iOS Settings app.
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Try on your iPhone.
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Android users
When Android users click on the "Activate Secure Wi-Fi" button, Android OS shows an alert that asks the person to "Install" the configuration profile. Once the user accepts, the download starts automatically.
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Try on your Android phone.
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Not supported devices
Passpoint is supported by the majority of end-user devices but not all of them at this time; for this reason, we always recommend sharing the Download Page URL by a message that can be opened on a mobile device (email or phone). If the device is not supported, when the user clicks the link he will see a page notifying that either his device or browser are not currently supported.