This article collects sample use cases that you can implement leveraging the Cloud4Wi Passpoint solution.
App-based use cases:
App-less use cases:
- On-network onboarding via Captive Portal
- Pre-activate WiFi before on-site arrival
- On-site QR codes
- Pre-activate WiFi to office visitors before they arrive
App-based use cases
Empower mobile app users with reliable on-site WiFi connectivity
The WiFi SDK allows app developers to enrich their app with seamless and secure WiFi connectivity. Mobile users can then use their app on-site without worrying about the lack of mobile coverage, therefore providing a more reliable and fast experience to app users. Sample apps that can benefit this:
- Healthcare groups apps: patients get WiFi when they arrive at the clinics/doctors
- Retail apps: reliable WIFi connectivity while shopping
- Transportation group apps” seamless on-board / platform WiFi for mobile app users
- Hotel apps: online without asking when guests arrive
- Entertainment apps (museum, parks): better coverage and service
- City/Municipality apps: free seamless WiFi for citizens and tourists
How to:
Integrate the SDK (Read more here)
Boost on-site app engagement
Users with a mobile app who enrolled in the WiFi service, will automatically connect upon on-site arrival. Cloud4Wi can detect their arrival and send a webhook to the organization push notification orchestrators, to send a push to the user when he visits reminding the benefits of using the app while on-site. This use case can boost the overall engagement of the mobile app, especially for brick and mortar businesses
How to:
- Integrate the SDK (Read more here)
- Create webhooks or use Connectors to trigger push notifications to your users
App-less use cases
On-site on-network onboarding via Captive Portal
This experience allows to prompt users who are joining the guest WiFi via Captive Portal to enroll into Passpoint by downloading a Passpoint profile.
Pre-activate WiFi before on-site arrival
When consumers sign-up on external portals before visiting a location, Cloud4Wi can send a message to the users inviting them to pre-activate WIFi for a smoother on-site experience. The invitation can be sent via email or SMS and contains a link where the user simply downloads its profile (see Download Page). This use case can apply when consumers book an on-site appointment, buy a ticket for an event (e.g. theater, opera, etc..) or entrance to a venue (such as a museum). Read the full use case implementation here.
Case 1: if you already collected all data and consents from the user in the external touchpoint:
- Use Cloud4Wi APIs to create a User when a person signs up from an external touchpoint
- Using your own marketing tool or leveraging Cloud4Wi integrations, send to the user a message (email or SMS) with the link to the Download Page personalized with its Cloud4Wi customer id, such as:
osu.cloud4wi.com/activate/<customer_id>
or - As soon as the user signs up on the external touchpoint, share with the user (via SMS or email)
the link to the Download Page without the user id, but at least one identifier among email, phone or external identifier, such as:https://osu.cloud4wi.com/activate?tenant_id=42a2d32e31aac65d325605214490b23e&email=test@cloud4wi.com&phone=14151234567&ext_id=123456
Case 2: if you need to collect additional information or consents from the user:
- Configure your OSU Page (combining a Splash Page and a Login Profile that ask for the data you need)
- When the user signs up from the external touchpoint, share with the user (via SMS or email)
the link to the OSU Page. To allow the reconciliation of the user data with your own systems, pass in the URL any of the parameters that you already know about the user, among email, phone, or your external id. Example:https://c4wi.co/jk43W?email=test@cloud4wi.com&phone=+14156234284&ext_id=123456
On-site QR codes
Organizations can print QR codes that link to the OSU Page, to let people get secure WiFi when they visit the store. To track where consumers sign-up from, the OSU Page allows adding a “location id” parameter to the URL, which will be used as a source location attribute in the user profile.
QR codes linking to OSU Page can also be printed on flyers to be distributed to consumers via classic on-paper methods.
How to:
- Create an OSU Page
- Create a QR code that links to the OSU Page URL
- If you are deploying QR code on-site and you want to track where Contacts sign up from, you create a different QR code for each location, appending to the URL the parameter location_id with the value of each Location. For example:
https://c4wi.co/jk43W?location_id=ff80808170f5232b017532795e710e21
Pre-activate WiFi to office visitors before they arrive
When a guest is invited to an in-office visit, companies can also invite the guest to pre-activate WiFi before they arrive. Guest can pre-activate their mobile devices with Passpoint and at the same time receives credentials to connect to WiFi with their own laptops devices.
How to:
- Create an OSU Page where you optionally collect other data about the guest or simply get the acknowledgment on the WiFi privacy policy.
- In the invite confirmation message, add a text to invite the user to pre-activate WiFi and the link to the OSU Page, optionally adding its email as a parameter. E.g.
https://c4wi.co/jk43W?email=test@cloud4wi.com
- In the Cloud4Wi dashboard, enable the Sign-Up confirmation email on the Login Profile used to create the OSU PAge. Personalize the text of the email in Preferences, adding in the email content:
a) a personalized link to the Download Page, such as:osu.cloud4wi.com/activate/<customer_id>
b) the WiFi username and password that the guest can enter manually when clicking on the WiFi network on his laptop (see WPA2 Enterprise)